Outlook 2007 SP2 crashes when printing multiple contacts

[=?Utf-8?B?Q2hyaXN0aWFuIE1hdXNoYXJ0?=]

On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we have
the following problem:

When you go to contacts, select for example 5 contacts, then choose print
--> "only selected items", outlook crashes, no matter which "print format"
you choose. If you choose "all items", there is no problem.

The eventlog shows:

Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185, debug?
0, fault address 0x0024bc7a.

Any help will be appreciated. Thanks,

Christian

[Diane Poremsky [MVP]]

did you delete outlprnt?
See http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we
> have
> the following problem:
>
> When you go to contacts, select for example 5 contacts, then choose print
> --> "only selected items", outlook crashes, no matter which "print format"
> you choose. If you choose "all items", there is no problem.
>
> The eventlog shows:
>
> Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> debug?
> 0, fault address 0x0024bc7a.
>
> Any help will be appreciated. Thanks,
>
> Christian

[Christian Maushart]

Diane,

thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
again after a new OutlPrnt with exactly the same filesize as the old one is
created. I also get the same entry in the eventlog as before.

Kind regards,
Christian Maushart


"Diane Poremsky [MVP]" wrote:

> did you delete outlprnt?
> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
> finding it.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we
> > have
> > the following problem:
> >
> > When you go to contacts, select for example 5 contacts, then choose print
> > --> "only selected items", outlook crashes, no matter which "print format"
> > you choose. If you choose "all items", there is no problem.
> >
> > The eventlog shows:
> >
> > Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> > debug?
> > 0, fault address 0x0024bc7a.
> >
> > Any help will be appreciated. Thanks,
> >
> > Christian
>

[Roady [MVP]]

Are you using a German version of Outlook or an English version?
Do you get the same results when trying to print in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

Also, see if there is an update for your printer driver available.

Which view do you have selected?
See if resetting the view solves it;
View-> Current View-> Customize Current View...-> Reset Current View

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> Diane,
>
> thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
> again after a new OutlPrnt with exactly the same filesize as the old one
> is
> created. I also get the same entry in the eventlog as before.
>
> Kind regards,
> Christian Maushart
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> did you delete outlprnt?
>> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
>> finding it.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/comm...s/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>> in
>> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons)
>> > we
>> > have
>> > the following problem:
>> >
>> > When you go to contacts, select for example 5 contacts, then choose
>> > print
>> > --> "only selected items", outlook crashes, no matter which "print
>> > format"
>> > you choose. If you choose "all items", there is no problem.
>> >
>> > The eventlog shows:
>> >
>> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> > 49b08185,
>> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
>> > debug?
>> > 0, fault address 0x0024bc7a.
>> >
>> > Any help will be appreciated. Thanks,
>> >
>> > Christian
>>

[Christian Maushart]

I am using the german version of Outlook 2007. I tried safe mode without
success. Outlook crashes. For testing I deleted all printer drivers except
Microsoft XPS Document Writer from a PC. No luck.

The crashes occur with the views "address cards", "detailed address cards"
and "business cards". The list views (by category, telephone list etc.) work.
I also resetted the views to the default settings without success.

I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no SP2).
The problems didn't occur. After installing SP2 the printing problem appear.

Christian



"Roady [MVP]" wrote:

> Are you using a German version of Outlook or an English version?
> Do you get the same results when trying to print in Outlook Safe Mode?
> Start-> Run; outlook.exe /safe
>
> Also, see if there is an update for your printer driver available.
>
> Which view do you have selected?
> See if resetting the view solves it;
> View-> Current View-> Customize Current View...-> Reset Current View
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> > Diane,
> >
> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
> > again after a new OutlPrnt with exactly the same filesize as the old one
> > is
> > created. I also get the same entry in the eventlog as before.
> >
> > Kind regards,
> > Christian Maushart
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> did you delete outlprnt?
> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
> >> finding it.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >> in
> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons)
> >> > we
> >> > have
> >> > the following problem:
> >> >
> >> > When you go to contacts, select for example 5 contacts, then choose
> >> > print
> >> > --> "only selected items", outlook crashes, no matter which "print
> >> > format"
> >> > you choose. If you choose "all items", there is no problem.
> >> >
> >> > The eventlog shows:
> >> >
> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >> > 49b08185,
> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> >> > debug?
> >> > 0, fault address 0x0024bc7a.
> >> >
> >> > Any help will be appreciated. Thanks,
> >> >
> >> > Christian
> >>
>

[Roady [MVP]]

Hi Christian,

Sorry for my late responds. I've been able to reproduce this behavior on
additional machines (even non-German). This indeed only seems to be the case
when printing a selected address card. Previewing the print output is enough
to make Outlook crash and restart. I could repro it with the pre-SP2 update
as well.

I've reported it as a bug directly to the Outlook team. If there will be any
additional information, I will report it here or otherwise keep an eye on
Windows Update ;-)

Thanks!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> I am using the german version of Outlook 2007. I tried safe mode without
> success. Outlook crashes. For testing I deleted all printer drivers except
> Microsoft XPS Document Writer from a PC. No luck.
>
> The crashes occur with the views "address cards", "detailed address cards"
> and "business cards". The list views (by category, telephone list etc.)
> work.
> I also resetted the views to the default settings without success.
>
> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no SP2).
> The problems didn't occur. After installing SP2 the printing problem
> appear.
>
> Christian
>
>
>
> "Roady [MVP]" wrote:
>
>> Are you using a German version of Outlook or an English version?
>> Do you get the same results when trying to print in Outlook Safe Mode?
>> Start-> Run; outlook.exe /safe
>>
>> Also, see if there is an update for your printer driver available.
>>
>> Which view do you have selected?
>> See if resetting the view solves it;
>> View-> Current View-> Customize Current View...-> Reset Current View
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>> in
>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>> > Diane,
>> >
>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>> > crashes
>> > again after a new OutlPrnt with exactly the same filesize as the old
>> > one
>> > is
>> > created. I also get the same entry in the eventlog as before.
>> >
>> > Kind regards,
>> > Christian Maushart
>> >
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> did you delete outlprnt?
>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
>> >> finding it.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>> >>
>> >> You can access this newsgroup by visiting
>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
>> >> your
>> >> newsreader to msnews.microsoft.com.
>> >>
>> >>
>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >> wrote
>> >> in
>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>> >> > Addons)
>> >> > we
>> >> > have
>> >> > the following problem:
>> >> >
>> >> > When you go to contacts, select for example 5 contacts, then choose
>> >> > print
>> >> > --> "only selected items", outlook crashes, no matter which "print
>> >> > format"
>> >> > you choose. If you choose "all items", there is no problem.
>> >> >
>> >> > The eventlog shows:
>> >> >
>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> >> > 49b08185,
>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
>> >> > debug?
>> >> > 0, fault address 0x0024bc7a.
>> >> >
>> >> > Any help will be appreciated. Thanks,
>> >> >
>> >> > Christian
>> >>
>>

[Roady [MVP]]

Microsoft has acknowledged it as a bug and is working towards a fix.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> Hi Christian,
>
> Sorry for my late responds. I've been able to reproduce this behavior on
> additional machines (even non-German). This indeed only seems to be the
> case when printing a selected address card. Previewing the print output is
> enough to make Outlook crash and restart. I could repro it with the
> pre-SP2 update as well.
>
> I've reported it as a bug directly to the Outlook team. If there will be
> any additional information, I will report it here or otherwise keep an eye
> on Windows Update ;-)
>
> Thanks!
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
>> I am using the german version of Outlook 2007. I tried safe mode without
>> success. Outlook crashes. For testing I deleted all printer drivers
>> except
>> Microsoft XPS Document Writer from a PC. No luck.
>>
>> The crashes occur with the views "address cards", "detailed address
>> cards"
>> and "business cards". The list views (by category, telephone list etc.)
>> work.
>> I also resetted the views to the default settings without success.
>>
>> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
>> SP2).
>> The problems didn't occur. After installing SP2 the printing problem
>> appear.
>>
>> Christian
>>
>>
>>
>> "Roady [MVP]" wrote:
>>
>>> Are you using a German version of Outlook or an English version?
>>> Do you get the same results when trying to print in Outlook Safe Mode?
>>> Start-> Run; outlook.exe /safe
>>>
>>> Also, see if there is an update for your printer driver available.
>>>
>>> Which view do you have selected?
>>> See if resetting the view solves it;
>>> View-> Current View-> Customize Current View...-> Reset Current View
>>>
>>> --
>>> Robert Sparnaaij [MVP-Outlook]
>>> Coauthor, Configuring Microsoft Outlook 2003
>>> http://www.howto-outlook.com/
>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>>
>>> http://www.msoutlook.info/
>>> Real World Questions, Real World Answers
>>>
>>> -----
>>>
>>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>>> in
>>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>>> > Diane,
>>> >
>>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>>> > crashes
>>> > again after a new OutlPrnt with exactly the same filesize as the old
>>> > one
>>> > is
>>> > created. I also get the same entry in the eventlog as before.
>>> >
>>> > Kind regards,
>>> > Christian Maushart
>>> >
>>> >
>>> > "Diane Poremsky [MVP]" wrote:
>>> >
>>> >> did you delete outlprnt?
>>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
>>> >> help
>>> >> finding it.
>>> >>
>>> >> --
>>> >> Diane Poremsky [MVP - Outlook]
>>> >> Outlook Tips: http://www.outlook-tips.net/
>>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>> >>
>>> >> Outlook Tips by email:
>>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>> >>
>>> >> EMO - a weekly newsletter about Outlook and Exchange:
>>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>> >>
>>> >> You can access this newsgroup by visiting
>>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
>>> >> your
>>> >> newsreader to msnews.microsoft.com.
>>> >>
>>> >>
>>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>>> >> wrote
>>> >> in
>>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>>> >> > Addons)
>>> >> > we
>>> >> > have
>>> >> > the following problem:
>>> >> >
>>> >> > When you go to contacts, select for example 5 contacts, then choose
>>> >> > print
>>> >> > --> "only selected items", outlook crashes, no matter which "print
>>> >> > format"
>>> >> > you choose. If you choose "all items", there is no problem.
>>> >> >
>>> >> > The eventlog shows:
>>> >> >
>>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>>> >> > 49b08185,
>>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
>>> >> > 49b08185,
>>> >> > debug?
>>> >> > 0, fault address 0x0024bc7a.
>>> >> >
>>> >> > Any help will be appreciated. Thanks,
>>> >> >
>>> >> > Christian
>>> >>
>>>

[Christian Maushart]

Hi Robert,

thank you very much for your help!

Christian


"Roady [MVP]" wrote:

> Microsoft has acknowledged it as a bug and is working towards a fix.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> > Hi Christian,
> >
> > Sorry for my late responds. I've been able to reproduce this behavior on
> > additional machines (even non-German). This indeed only seems to be the
> > case when printing a selected address card. Previewing the print output is
> > enough to make Outlook crash and restart. I could repro it with the
> > pre-SP2 update as well.
> >
> > I've reported it as a bug directly to the Outlook team. If there will be
> > any additional information, I will report it here or otherwise keep an eye
> > on Windows Update ;-)
> >
> > Thanks!
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> >> I am using the german version of Outlook 2007. I tried safe mode without
> >> success. Outlook crashes. For testing I deleted all printer drivers
> >> except
> >> Microsoft XPS Document Writer from a PC. No luck.
> >>
> >> The crashes occur with the views "address cards", "detailed address
> >> cards"
> >> and "business cards". The list views (by category, telephone list etc.)
> >> work.
> >> I also resetted the views to the default settings without success.
> >>
> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
> >> SP2).
> >> The problems didn't occur. After installing SP2 the printing problem
> >> appear.
> >>
> >> Christian
> >>
> >>
> >>
> >> "Roady [MVP]" wrote:
> >>
> >>> Are you using a German version of Outlook or an English version?
> >>> Do you get the same results when trying to print in Outlook Safe Mode?
> >>> Start-> Run; outlook.exe /safe
> >>>
> >>> Also, see if there is an update for your printer driver available.
> >>>
> >>> Which view do you have selected?
> >>> See if resetting the view solves it;
> >>> View-> Current View-> Customize Current View...-> Reset Current View
> >>>
> >>> --
> >>> Robert Sparnaaij [MVP-Outlook]
> >>> Coauthor, Configuring Microsoft Outlook 2003
> >>> http://www.howto-outlook.com/
> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>>
> >>> http://www.msoutlook.info/
> >>> Real World Questions, Real World Answers
> >>>
> >>> -----
> >>>
> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >>> in
> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> >>> > Diane,
> >>> >
> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
> >>> > crashes
> >>> > again after a new OutlPrnt with exactly the same filesize as the old
> >>> > one
> >>> > is
> >>> > created. I also get the same entry in the eventlog as before.
> >>> >
> >>> > Kind regards,
> >>> > Christian Maushart
> >>> >
> >>> >
> >>> > "Diane Poremsky [MVP]" wrote:
> >>> >
> >>> >> did you delete outlprnt?
> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
> >>> >> help
> >>> >> finding it.
> >>> >>
> >>> >> --
> >>> >> Diane Poremsky [MVP - Outlook]
> >>> >> Outlook Tips: http://www.outlook-tips.net/
> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>> >>
> >>> >> Outlook Tips by email:
> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>> >>
> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>> >>
> >>> >> You can access this newsgroup by visiting
> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >>> >> your
> >>> >> newsreader to msnews.microsoft.com.
> >>> >>
> >>> >>
> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
> >>> >> wrote
> >>> >> in
> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
> >>> >> > Addons)
> >>> >> > we
> >>> >> > have
> >>> >> > the following problem:
> >>> >> >
> >>> >> > When you go to contacts, select for example 5 contacts, then choose
> >>> >> > print
> >>> >> > --> "only selected items", outlook crashes, no matter which "print
> >>> >> > format"
> >>> >> > you choose. If you choose "all items", there is no problem.
> >>> >> >
> >>> >> > The eventlog shows:
> >>> >> >
> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > debug?
> >>> >> > 0, fault address 0x0024bc7a.
> >>> >> >
> >>> >> > Any help will be appreciated. Thanks,
> >>> >> >
> >>> >> > Christian
> >>> >>
> >>>
>

[Roady [MVP]]

You're welcome! :-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:3B871B86-0E9C-4239-9944-DD314DA7DF1A@microsoft.com...
> Hi Robert,
>
> thank you very much for your help!
>
> Christian
>
>
> "Roady [MVP]" wrote:
>
>> Microsoft has acknowledged it as a bug and is working towards a fix.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote
>> in
>> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
>> > Hi Christian,
>> >
>> > Sorry for my late responds. I've been able to reproduce this behavior
>> > on
>> > additional machines (even non-German). This indeed only seems to be the
>> > case when printing a selected address card. Previewing the print output
>> > is
>> > enough to make Outlook crash and restart. I could repro it with the
>> > pre-SP2 update as well.
>> >
>> > I've reported it as a bug directly to the Outlook team. If there will
>> > be
>> > any additional information, I will report it here or otherwise keep an
>> > eye
>> > on Windows Update ;-)
>> >
>> > Thanks!
>> >
>> > --
>> > Robert Sparnaaij [MVP-Outlook]
>> > Coauthor, Configuring Microsoft Outlook 2003
>> > http://www.howto-outlook.com/
>> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >
>> > http://www.msoutlook.info/
>> > Real World Questions, Real World Answers
>> >
>> > -----
>> >
>> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> > wrote
>> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
>> >> I am using the german version of Outlook 2007. I tried safe mode
>> >> without
>> >> success. Outlook crashes. For testing I deleted all printer drivers
>> >> except
>> >> Microsoft XPS Document Writer from a PC. No luck.
>> >>
>> >> The crashes occur with the views "address cards", "detailed address
>> >> cards"
>> >> and "business cards". The list views (by category, telephone list
>> >> etc.)
>> >> work.
>> >> I also resetted the views to the default settings without success.
>> >>
>> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
>> >> SP2).
>> >> The problems didn't occur. After installing SP2 the printing problem
>> >> appear.
>> >>
>> >> Christian
>> >>
>> >>
>> >>
>> >> "Roady [MVP]" wrote:
>> >>
>> >>> Are you using a German version of Outlook or an English version?
>> >>> Do you get the same results when trying to print in Outlook Safe
>> >>> Mode?
>> >>> Start-> Run; outlook.exe /safe
>> >>>
>> >>> Also, see if there is an update for your printer driver available.
>> >>>
>> >>> Which view do you have selected?
>> >>> See if resetting the view solves it;
>> >>> View-> Current View-> Customize Current View...-> Reset Current View
>> >>>
>> >>> --
>> >>> Robert Sparnaaij [MVP-Outlook]
>> >>> Coauthor, Configuring Microsoft Outlook 2003
>> >>> http://www.howto-outlook.com/
>> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>>
>> >>> http://www.msoutlook.info/
>> >>> Real World Questions, Real World Answers
>> >>>
>> >>> -----
>> >>>
>> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >>> wrote
>> >>> in
>> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>> >>> > Diane,
>> >>> >
>> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>> >>> > crashes
>> >>> > again after a new OutlPrnt with exactly the same filesize as the
>> >>> > old
>> >>> > one
>> >>> > is
>> >>> > created. I also get the same entry in the eventlog as before.
>> >>> >
>> >>> > Kind regards,
>> >>> > Christian Maushart
>> >>> >
>> >>> >
>> >>> > "Diane Poremsky [MVP]" wrote:
>> >>> >
>> >>> >> did you delete outlprnt?
>> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
>> >>> >> help
>> >>> >> finding it.
>> >>> >>
>> >>> >> --
>> >>> >> Diane Poremsky [MVP - Outlook]
>> >>> >> Outlook Tips: http://www.outlook-tips.net/
>> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>> >>
>> >>> >> Outlook Tips by email:
>> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>> >>> >>
>> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>> >>> >>
>> >>> >> You can access this newsgroup by visiting
>> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or
>> >>> >> point
>> >>> >> your
>> >>> >> newsreader to msnews.microsoft.com.
>> >>> >>
>> >>> >>
>> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >>> >> wrote
>> >>> >> in
>> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>> >>> >> > Addons)
>> >>> >> > we
>> >>> >> > have
>> >>> >> > the following problem:
>> >>> >> >
>> >>> >> > When you go to contacts, select for example 5 contacts, then
>> >>> >> > choose
>> >>> >> > print
>> >>> >> > --> "only selected items", outlook crashes, no matter which
>> >>> >> > "print
>> >>> >> > format"
>> >>> >> > you choose. If you choose "all items", there is no problem.
>> >>> >> >
>> >>> >> > The eventlog shows:
>> >>> >> >
>> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> >>> >> > 49b08185,
>> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
>> >>> >> > 49b08185,
>> >>> >> > debug?
>> >>> >> > 0, fault address 0x0024bc7a.
>> >>> >> >
>> >>> >> > Any help will be appreciated. Thanks,
>> >>> >> >
>> >>> >> > Christian
>> >>> >>
>> >>>
>>

[GSS]

I have just run into this situation myself. I see that your posting is from
June. I can not find a patch when searching Google. Is there something out
there yet to help us?? Many thanks-

"Roady [MVP]" wrote:

> Microsoft has acknowledged it as a bug and is working towards a fix.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> > Hi Christian,
> >
> > Sorry for my late responds. I've been able to reproduce this behavior on
> > additional machines (even non-German). This indeed only seems to be the
> > case when printing a selected address card. Previewing the print output is
> > enough to make Outlook crash and restart. I could repro it with the
> > pre-SP2 update as well.
> >
> > I've reported it as a bug directly to the Outlook team. If there will be
> > any additional information, I will report it here or otherwise keep an eye
> > on Windows Update ;-)
> >
> > Thanks!
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> >> I am using the german version of Outlook 2007. I tried safe mode without
> >> success. Outlook crashes. For testing I deleted all printer drivers
> >> except
> >> Microsoft XPS Document Writer from a PC. No luck.
> >>
> >> The crashes occur with the views "address cards", "detailed address
> >> cards"
> >> and "business cards". The list views (by category, telephone list etc.)
> >> work.
> >> I also resetted the views to the default settings without success.
> >>
> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
> >> SP2).
> >> The problems didn't occur. After installing SP2 the printing problem
> >> appear.
> >>
> >> Christian
> >>
> >>
> >>
> >> "Roady [MVP]" wrote:
> >>
> >>> Are you using a German version of Outlook or an English version?
> >>> Do you get the same results when trying to print in Outlook Safe Mode?
> >>> Start-> Run; outlook.exe /safe
> >>>
> >>> Also, see if there is an update for your printer driver available.
> >>>
> >>> Which view do you have selected?
> >>> See if resetting the view solves it;
> >>> View-> Current View-> Customize Current View...-> Reset Current View
> >>>
> >>> --
> >>> Robert Sparnaaij [MVP-Outlook]
> >>> Coauthor, Configuring Microsoft Outlook 2003
> >>> http://www.howto-outlook.com/
> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>>
> >>> http://www.msoutlook.info/
> >>> Real World Questions, Real World Answers
> >>>
> >>> -----
> >>>
> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >>> in
> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> >>> > Diane,
> >>> >
> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
> >>> > crashes
> >>> > again after a new OutlPrnt with exactly the same filesize as the old
> >>> > one
> >>> > is
> >>> > created. I also get the same entry in the eventlog as before.
> >>> >
> >>> > Kind regards,
> >>> > Christian Maushart
> >>> >
> >>> >
> >>> > "Diane Poremsky [MVP]" wrote:
> >>> >
> >>> >> did you delete outlprnt?
> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
> >>> >> help
> >>> >> finding it.
> >>> >>
> >>> >> --
> >>> >> Diane Poremsky [MVP - Outlook]
> >>> >> Outlook Tips: http://www.outlook-tips.net/
> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>> >>
> >>> >> Outlook Tips by email:
> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>> >>
> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>> >>
> >>> >> You can access this newsgroup by visiting
> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >>> >> your
> >>> >> newsreader to msnews.microsoft.com.
> >>> >>
> >>> >>
> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
> >>> >> wrote
> >>> >> in
> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
> >>> >> > Addons)
> >>> >> > we
> >>> >> > have
> >>> >> > the following problem:
> >>> >> >
> >>> >> > When you go to contacts, select for example 5 contacts, then choose
> >>> >> > print
> >>> >> > --> "only selected items", outlook crashes, no matter which "print
> >>> >> > format"
> >>> >> > you choose. If you choose "all items", there is no problem.
> >>> >> >
> >>> >> > The eventlog shows:
> >>> >> >
> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > debug?
> >>> >> > 0, fault address 0x0024bc7a.
> >>> >> >
> >>> >> > Any help will be appreciated. Thanks,
> >>> >> >
> >>> >> > Christian
> >>> >>
> >>>
>