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Pictures not showing up in email

Discussion in 'Exchange Server Questions' started by aarunp, May 12, 2009.

  1. aarunp

    aarunp

    Guest
    We have a html mail coming from an external client. The mail contains both

    red X crosses as well as images which are not getting displayed(with just

    blank boxes, these are different from the red x crosses).

    When I right click on the red x crosses and download pictures, the pictures

    show up for the x crosses, but the blank images are still blank. The same

    happens in OWA too. But, the weird thing is, when the client sends the same

    mail to a hotmail/gmail account, it appears fine after clicking link to

    download pictures. No changes were made to IE settings for the mail to be

    displayed properly in hotmail/gmail.

    Why will Outlook 2003 and OWA have problems and please let me know any

    possible things which can be tried?
  2. Lanwench [MVP - Exchange]

    Lanwench [MVP - Exchange]

    Guest
    aarunp <aarunp@discussions.microsoft.com> wrote:
    > We have a html mail coming from an external client. The mail contains
    > both red X crosses as well as images which are not getting
    > displayed(with just blank boxes, these are different from the red x
    > crosses).

    > When I right click on the red x crosses and download pictures, the
    > pictures show up for the x crosses, but the blank images are still
    > blank. The same happens in OWA too. But, the weird thing is, when the
    > client sends the same mail to a hotmail/gmail account, it appears
    > fine after clicking link to download pictures. No changes were made
    > to IE settings for the mail to be displayed properly in hotmail/gmail.

    > Why will Outlook 2003 and OWA have problems and please let me know any
    > possible things which can be tried?


    What version & SP of Exchange?

    What spam filtering software do you use?
  3. aarunp

    aarunp

    Guest
    We are using Exchange 2007 SP1 and Websense Hosted Email Security

    (MailControl) as our spam filtering software.
  4. Lanwench [MVP - Exchange]

    Lanwench [MVP - Exchange]

    Guest
    aarunp <aarunp@discussions.microsoft.com> wrote:
    > We are using Exchange 2007 SP1 and Websense Hosted Email Security
    > (MailControl) as our spam filtering software.


    I'm sorry, I lost track of this thread...late reply. Can you try bypassing

    Websense as a test?
  5. aarunp

    aarunp

    Guest
    Thanks for the help.

    It was the html filter which was causing it.

    We got it fixed after speaking to Websense.

    "Lanwench [MVP - Exchange]" wrote:


    > aarunp <aarunp@discussions.microsoft.com> wrote:
    > > We are using Exchange 2007 SP1 and Websense Hosted Email Security
    > > (MailControl) as our spam filtering software.


    > I'm sorry, I lost track of this thread...late reply. Can you try bypassing
    > Websense as a test?

    >
  6. Lanwench [MVP - Exchange]

    Lanwench [MVP - Exchange]

    Guest
    aarunp <aarunp@discussions.microsoft.com> wrote:
    > Thanks for the help.
    > It was the html filter which was causing it.
    > We got it fixed after speaking to Websense.

    > "Lanwench [MVP - Exchange]" wrote:
    >
    > > aarunp <aarunp@discussions.microsoft.com> wrote:
    > >> We are using Exchange 2007 SP1 and Websense Hosted Email Security
    > >> (MailControl) as our spam filtering software.

    >

    >> I'm sorry, I lost track of this thread...late reply. Can you try
    > > bypassing Websense as a test?


    Great, glad it's working.

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