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exchange unavailable. outlook must be online

Discussion in 'Exchange Server Questions' started by Mark, Jul 24, 2009.

  1. Mark

    Mark

    Guest
    Running Exchange 2007. Existing users can use owa and outlook 2007. If a

    new or existing user tries to set up outlook on a new machine an error

    occurs

    microsoft exchange server is unavailable. outlook must be online or

    connected to complete the action.

    They can only use owa but cannot connect with outlook. Any help would be

    appreciated
  2. Ed Crowley [MVP]

    Ed Crowley [MVP]

    Guest
    This sounds like a name resolution issue, probably DNS.

    --

    Ed Crowley MVP

    "There are seldom good technological solutions to behavioral problems."

    > .

    "Mark" <rmwatrich@hotmail.com> wrote in message

    news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > Running Exchange 2007. Existing users can use owa and outlook 2007. If a
    > new or existing user tries to set up outlook on a new machine an error
    > occurs

    > microsoft exchange server is unavailable. outlook must be online or
    > connected to complete the action.

    > They can only use owa but cannot connect with outlook. Any help would be
    > appreciated
  3. John Oliver, Jr. [MVP]

    John Oliver, Jr. [MVP]

    Guest
    Run Outlook /RPCDIAG from command line to see where its failing. I would

    also check the users Network configuration.

    --

    John Oliver, Jr

    MCSE, MCT, CCNA

    Exchange MVP 2009

    Microsoft Certified Partner

    "Mark" <rmwatrich@hotmail.com> wrote in message

    news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > Running Exchange 2007. Existing users can use owa and outlook 2007. If a
    > new or existing user tries to set up outlook on a new machine an error
    > occurs

    > microsoft exchange server is unavailable. outlook must be online or
    > connected to complete the action.

    > They can only use owa but cannot connect with outlook. Any help would be
    > appreciated
  4. Mark

    Mark

    Guest
    network configuration is normal. dns is normal

    "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message

    news:B7ABA703-3F9F-4DF4-915E-A3C90DE9657D@microsoft.com...
    > Run Outlook /RPCDIAG from command line to see where its failing. I would
    > also check the users Network configuration.

    > --
    > John Oliver, Jr
    > MCSE, MCT, CCNA
    > Exchange MVP 2009
    > Microsoft Certified Partner


    > "Mark" <rmwatrich@hotmail.com> wrote in message
    > news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > > Running Exchange 2007. Existing users can use owa and outlook 2007. If
    > > a new or existing user tries to set up outlook on a new machine an error
    > > occurs
    >
    >> microsoft exchange server is unavailable. outlook must be online or
    > > connected to complete the action.
    >
    >> They can only use owa but cannot connect with outlook. Any help would be
    > > appreciated

    >
  5. John Oliver, Jr. [MVP]

    John Oliver, Jr. [MVP]

    Guest
    These are computers connected to the LAN trying to connect to Ex2007? So

    you ran outlook /rpcdiag and it passed with Outlook loading correctly? You

    can also right click the Outlook Icon on your Taskbar with CTRL key and

    select "Test Email Autoconfiguration" for results.

    --

    John Oliver, Jr

    MCSE, MCT, CCNA

    Exchange MVP 2009

    Microsoft Certified Partner

    "Mark" <rmwatrich@hotmail.com> wrote in message

    news:497826C0-38C4-465D-AE17-7BB044F83DB1@microsoft.com...
    > network configuration is normal. dns is normal

    > "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message
    > news:B7ABA703-3F9F-4DF4-915E-A3C90DE9657D@microsoft.com...
    > > Run Outlook /RPCDIAG from command line to see where its failing. I would
    > > also check the users Network configuration.
    >
    >> --
    > > John Oliver, Jr
    > > MCSE, MCT, CCNA
    > > Exchange MVP 2009
    > > Microsoft Certified Partner
    >
    >
    >> "Mark" <rmwatrich@hotmail.com> wrote in message
    > > news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > >> Running Exchange 2007. Existing users can use owa and outlook 2007. If
    > >> a new or existing user tries to set up outlook on a new machine an error
    > >> occurs
    > >
    >>> microsoft exchange server is unavailable. outlook must be online or
    > >> connected to complete the action.
    > >
    >>> They can only use owa but cannot connect with outlook. Any help would
    > >> be appreciated

    > >
  6. Mark

    Mark

    Guest
    when I run the rpcdiag a box pops up wanting me to log in to our email

    server. We never have to do that because we have already logged in to the

    machine. When I put in a password it doesn't recognize what I'm doing and

    as a result I do not get any further than that in trying to connect email

    with outlook. OWA works fine. Connecting with outlook is the problem

    "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message

    news:95F5CAD8-FD35-48CC-AD9D-90BCCA9268DB@microsoft.com...
    > These are computers connected to the LAN trying to connect to Ex2007? So
    > you ran outlook /rpcdiag and it passed with Outlook loading correctly?
    > You can also right click the Outlook Icon on your Taskbar with CTRL key
    > and select "Test Email Autoconfiguration" for results.

    > --
    > John Oliver, Jr
    > MCSE, MCT, CCNA
    > Exchange MVP 2009
    > Microsoft Certified Partner


    > "Mark" <rmwatrich@hotmail.com> wrote in message
    > news:497826C0-38C4-465D-AE17-7BB044F83DB1@microsoft.com...
    > > network configuration is normal. dns is normal
    >
    >> "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message
    > > news:B7ABA703-3F9F-4DF4-915E-A3C90DE9657D@microsoft.com...
    > >> Run Outlook /RPCDIAG from command line to see where its failing. I
    > >> would also check the users Network configuration.
    > >
    >>> --
    > >> John Oliver, Jr
    > >> MCSE, MCT, CCNA
    > >> Exchange MVP 2009
    > >> Microsoft Certified Partner
    > >
    >>
    >>> "Mark" <rmwatrich@hotmail.com> wrote in message
    > >> news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > >>> Running Exchange 2007. Existing users can use owa and outlook 2007.
    > >>> If a new or existing user tries to set up outlook on a new machine an
    > >>> error occurs
    > >>
    >>>> microsoft exchange server is unavailable. outlook must be online or
    > >>> connected to complete the action.
    > >>
    >>>> They can only use owa but cannot connect with outlook. Any help would
    > >>> be appreciated
    > >>
  7. John Oliver, Jr. [MVP]

    John Oliver, Jr. [MVP]

    Guest
    So back to my last question, these computers are the LAN and have been

    joined to your domain? If you ping the Exchange Server do you get a reply

    with entire FQDN?

    --

    John Oliver, Jr

    MCSE, MCT, CCNA

    Exchange MVP 2009

    Microsoft Certified Partner

    "Mark" <rmwatrich@hotmail.com> wrote in message

    news:54E50A3A-7442-4D1E-B433-1D3831E36AAC@microsoft.com...
    > when I run the rpcdiag a box pops up wanting me to log in to our email
    > server. We never have to do that because we have already logged in to the
    > machine. When I put in a password it doesn't recognize what I'm doing and
    > as a result I do not get any further than that in trying to connect email
    > with outlook. OWA works fine. Connecting with outlook is the problem

    > "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message
    > news:95F5CAD8-FD35-48CC-AD9D-90BCCA9268DB@microsoft.com...
    > > These are computers connected to the LAN trying to connect to Ex2007? So
    > > you ran outlook /rpcdiag and it passed with Outlook loading correctly?
    > > You can also right click the Outlook Icon on your Taskbar with CTRL key
    > > and select "Test Email Autoconfiguration" for results.
    >
    >> --
    > > John Oliver, Jr
    > > MCSE, MCT, CCNA
    > > Exchange MVP 2009
    > > Microsoft Certified Partner
    >
    >
    >> "Mark" <rmwatrich@hotmail.com> wrote in message
    > > news:497826C0-38C4-465D-AE17-7BB044F83DB1@microsoft.com...
    > >> network configuration is normal. dns is normal
    > >
    >>> "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message
    > >> news:B7ABA703-3F9F-4DF4-915E-A3C90DE9657D@microsoft.com...
    > >>> Run Outlook /RPCDIAG from command line to see where its failing. I
    > >>> would also check the users Network configuration.
    > >>
    >>>> --
    > >>> John Oliver, Jr
    > >>> MCSE, MCT, CCNA
    > >>> Exchange MVP 2009
    > >>> Microsoft Certified Partner
    > >>
    >>>
    >>>> "Mark" <rmwatrich@hotmail.com> wrote in message
    > >>> news:42FDB645-BBCD-4D3E-A8E2-CCFCDCE91F9E@microsoft.com...
    > >>>> Running Exchange 2007. Existing users can use owa and outlook 2007.
    > >>>> If a new or existing user tries to set up outlook on a new machine an
    > >>>> error occurs
    > >>>
    >>>>> microsoft exchange server is unavailable. outlook must be online or
    > >>>> connected to complete the action.
    > >>>
    >>>>> They can only use owa but cannot connect with outlook. Any help would
    > >>>> be appreciated
    > >>>
  8. Lanwench [MVP - Exchange]

    Lanwench [MVP - Exchange]

    Guest
    Mark <rmwatrich@hotmail.com> wrote:
    > when I run the rpcdiag a box pops up wanting me to log in to our email
    > server. We never have to do that because we have already logged in
    > to the machine. When I put in a password it doesn't recognize what
    > I'm doing and as a result I do not get any further than that in
    > trying to connect email with outlook. OWA works fine. Connecting
    > with outlook is the problem


    Please include an unedited ipconfig /all from a problem workstation and from

    a DC.

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