virus check engine error in Outlook?

Discussion in 'Using Outlook' started by Qi5TY290dA, Apr 7, 2009.

  1. Qi5TY290dA

    Qi5TY290dA

    Guest
    Error: virus check engine reports an error
  2. neo [mvp outlook]

    neo [mvp outlook]

    Guest
    Microsoft Outlook doesn't come with a antivirus solution. You have a 3rd

    party solution installed that most likely integrates with Outlook that has

    failed.

    "B.Scott" <BScott@discussions.microsoft.com> wrote in message

    news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > Error: virus check engine reports an error
  3. Qi5TY290dA

    Qi5TY290dA

    Guest
    NEO, thanks for the response. Please review postings in general Q's under

    "virus check engine" for more comments. This is happening to several people

    and it started April 1. Haven't determined common link but I was using MS

    Windows Live OneCare for AV. Deleted and installed Eset NOD 32, went thru

    several other steps to no avail.

    "neo [mvp outlook]" wrote:


    > Microsoft Outlook doesn't come with a antivirus solution. You have a 3rd
    > party solution installed that most likely integrates with Outlook that has
    > failed.

    > "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > > Error: virus check engine reports an error


    >
  4. neo [mvp outlook]

    neo [mvp outlook]

    Guest
    I couldn't tell by looking at the previous threads if anyone suggested that

    the uninstall of Windows Live OneCare might not be complete. Perhaps

    running this tool might help.

    http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe

    "B.Scott" <BScott@discussions.microsoft.com> wrote in message

    news:6440D8D2-3264-4B33-85A0-429200EA52FB@microsoft.com...
    > NEO, thanks for the response. Please review postings in general Q's under
    > "virus check engine" for more comments. This is happening to several
    > people
    > and it started April 1. Haven't determined common link but I was using MS
    > Windows Live OneCare for AV. Deleted and installed Eset NOD 32, went thru
    > several other steps to no avail.

    > "neo [mvp outlook]" wrote:
    >
    > > Microsoft Outlook doesn't come with a antivirus solution. You have a 3rd
    > > party solution installed that most likely integrates with Outlook that
    > > has
    > > failed.
    >

    >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > > news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > > > Error: virus check engine reports an error

    >

    >>
  5. Qi5TY290dA

    Qi5TY290dA

    Guest
    Neo, Thanks. I ran the utility and it didn't work. The People at HP have been

    unable to help either. Everyone seems to favor wiping the hard drive and

    starting over...

    "neo [mvp outlook]" wrote:


    > I couldn't tell by looking at the previous threads if anyone suggested that
    > the uninstall of Windows Live OneCare might not be complete. Perhaps
    > running this tool might help.

    > http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe

    > "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > news:6440D8D2-3264-4B33-85A0-429200EA52FB@microsoft.com...
    > > NEO, thanks for the response. Please review postings in general Q's under
    > > "virus check engine" for more comments. This is happening to several
    > > people
    > > and it started April 1. Haven't determined common link but I was using MS
    > > Windows Live OneCare for AV. Deleted and installed Eset NOD 32, went thru
    > > several other steps to no avail.
    > > "neo [mvp outlook]" wrote:
    > >
    > >> Microsoft Outlook doesn't come with a antivirus solution. You have a 3rd
    > >> party solution installed that most likely integrates with Outlook that
    > >> has
    > >> failed.
    > >
    > >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > >> news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > >> > Error: virus check engine reports an error
    > >
    > >>


    >
  6. neo [mvp outlook]

    neo [mvp outlook]

    Guest
    Seems a bit extreme...

    If you can, open the registry and take a peek at this location:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    What do you have listed here?

    The other section I am curious about is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

    What do you have listed here?

    The only other harmless thing I can think to try is to delete a file named

    extend.dat. This file would be located under \documents and

    settings\<userid>\Local Settings\Application Data\Microsoft\Outlook. This

    file will be rebuilt from the registry data at:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    Note: I'm assuming you are running a 32bit operating system like Windows

    2000/XP.

    "B.Scott" <BScott@discussions.microsoft.com> wrote in message

    news:0A8C4AA3-E819-4F24-B533-7948E1F869A0@microsoft.com...
    > Neo, Thanks. I ran the utility and it didn't work. The People at HP have
    > been
    > unable to help either. Everyone seems to favor wiping the hard drive and
    > starting over...

    > "neo [mvp outlook]" wrote:
    >
    > > I couldn't tell by looking at the previous threads if anyone suggested
    > > that
    > > the uninstall of Windows Live OneCare might not be complete. Perhaps
    > > running this tool might help.
    >

    >> http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe
    >

    >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > > news:6440D8D2-3264-4B33-85A0-429200EA52FB@microsoft.com...
    > > > NEO, thanks for the response. Please review postings in general Q's
    > > > under
    > > > "virus check engine" for more comments. This is happening to several
    > > > people
    > > > and it started April 1. Haven't determined common link but I was using
    > > > MS
    > > > Windows Live OneCare for AV. Deleted and installed Eset NOD 32, went
    > > > thru
    > > > several other steps to no avail.
    > >> > "neo [mvp outlook]" wrote:
    > >> >> Microsoft Outlook doesn't come with a antivirus solution. You have a
    > > >> 3rd
    > > >> party solution installed that most likely integrates with Outlook that
    > > >> has
    > > >> failed.
    > > >
    >> >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > > >> news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > > >> > Error: virus check engine reports an error
    > > >
    >> >>

    >

    >>
  7. Qi4gU2NvdHQ

    Qi4gU2NvdHQ

    Guest
    Guprup in India provided the solution: Download the latest version of Outlook

    Connector. Uninstall old version, install new version (3/27/2009 ver. 12.1)

    and preso chango! It works...

    "neo [mvp outlook]" wrote:


    > Seems a bit extreme...

    > If you can, open the registry and take a peek at this location:
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    > What do you have listed here?

    > The other section I am curious about is:
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

    > What do you have listed here?

    > The only other harmless thing I can think to try is to delete a file named
    > extend.dat. This file would be located under \documents and
    > settings\<userid>\Local Settings\Application Data\Microsoft\Outlook. This
    > file will be rebuilt from the registry data at:
    > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    > Note: I'm assuming you are running a 32bit operating system like Windows
    > 2000/XP.

    > "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > news:0A8C4AA3-E819-4F24-B533-7948E1F869A0@microsoft.com...
    > > Neo, Thanks. I ran the utility and it didn't work. The People at HP have
    > > been
    > > unable to help either. Everyone seems to favor wiping the hard drive and
    > > starting over...
    > > "neo [mvp outlook]" wrote:
    > >
    > >> I couldn't tell by looking at the previous threads if anyone suggested
    > >> that
    > >> the uninstall of Windows Live OneCare might not be complete. Perhaps
    > >> running this tool might help.
    > >
    > >> http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe
    > >
    > >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > >> news:6440D8D2-3264-4B33-85A0-429200EA52FB@microsoft.com...
    > >> > NEO, thanks for the response. Please review postings in general Q's
    > >> > under
    > >> > "virus check engine" for more comments. This is happening to several
    > >> > people
    > >> > and it started April 1. Haven't determined common link but I was using
    > >> > MS
    > >> > Windows Live OneCare for AV. Deleted and installed Eset NOD 32, went
    > >> > thru
    > >> > several other steps to no avail.
    > >> >> > "neo [mvp outlook]" wrote:
    > >> >> >> Microsoft Outlook doesn't come with a antivirus solution. You have a
    > >> >> 3rd
    > >> >> party solution installed that most likely integrates with Outlook that
    > >> >> has
    > >> >> failed.
    > >> >
    > >> >> "B.Scott" <BScott@discussions.microsoft.com> wrote in message
    > >> >> news:043A8F05-E2AE-45C6-901A-F5054EEF1709@microsoft.com...
    > >> >> > Error: virus check engine reports an error
    > >> >
    > >> >
    > >
    > >>


    >

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