1. Here's a thread that needs an answer: Adding 2nd Email Address

Outlook shows 9 new emails, but there are none..

Discussion in 'Using Outlook' started by shawn, Aug 7, 2009.

  1. shawn

    shawn

    Guest
    I believe our office in NY is using Outlook 2003. It shows there are 9 new

    emails in the Inbox, but when you click on Inbox it shows none.

    Any ideas how to clear this? She's rebooted twice before contacting me which

    didn't help.

    She logged onto our web email and logged in through there.. there is no new

    emails.

    She can send and receive email fine.

     
  2. Diane Poremsky

    Diane Poremsky

    Senior Member
    Is she seeing this on the windows logon or in outlook?

    If in outlook, what view is she using? Did she try resetting the view?

    http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second method.

    logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm



    "shawn" <yuppicide138@removethisoptonline.net> wrote in message

    news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > I believe our office in NY is using Outlook 2003. It shows there are 9 new
    > emails in the Inbox, but when you click on Inbox it shows none.

    > Any ideas how to clear this? She's rebooted twice before contacting me
    > which didn't help.

    > She logged onto our web email and logged in through there.. there is no
    > new emails.

    > She can send and receive email fine.
    >


     
  3. shawn

    shawn

    Guest
    I just spoke with her again.

    In her Outlook she has Inbox and under that a folder Unread.

    I sent her an email today and it went into the Inbox. The other 9 emails

    were in a folder marked Unread. So, she went into this folder and has found

    emails as far back as June that she didn't even know she had.

    "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message

    news:utKIyk2FKHA.1488@TK2MSFTNGP03.phx.gbl...
    > Is she seeing this on the windows logon or in outlook?

    > If in outlook, what view is she using? Did she try resetting the view?
    > http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second
    > method.

    > logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm

    > >

    >

    >

    >

    > "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > > I believe our office in NY is using Outlook 2003. It shows there are 9
    > > new emails in the Inbox, but when you click on Inbox it shows none.
    >

    >> Any ideas how to clear this? She's rebooted twice before contacting me
    > > which didn't help.
    >

    >> She logged onto our web email and logged in through there.. there is no
    > > new emails.
    >

    >> She can send and receive email fine.
    > >


     
  4. shawn

    shawn

    Guest
    Just spoke with her once more. She clicks on an email in that Unread folder

    to read it, but when she closes that mail it disappears.

    "shawn" <yuppicide138@removethisoptonline.net> wrote in message

    news:OVNPYw2FKHA.1340@TK2MSFTNGP05.phx.gbl...
    > I just spoke with her again.

    > In her Outlook she has Inbox and under that a folder Unread.

    > I sent her an email today and it went into the Inbox. The other 9 emails
    > were in a folder marked Unread. So, she went into this folder and has
    > found emails as far back as June that she didn't even know she had.

    > "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
    > news:utKIyk2FKHA.1488@TK2MSFTNGP03.phx.gbl...
    > > Is she seeing this on the windows logon or in outlook?
    >

    >> If in outlook, what view is she using? Did she try resetting the view?
    > > http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second
    > > method.
    >

    >> logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
    >

    >
    >> > >

    >

    >
    >
    >>

    >

    >>

    >

    >>
    >

    >> "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > > news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > >> I believe our office in NY is using Outlook 2003. It shows there are 9
    > >> new emails in the Inbox, but when you click on Inbox it shows none.
    > >
    >>> Any ideas how to clear this? She's rebooted twice before contacting me
    > >> which didn't help.
    > >
    >>> She logged onto our web email and logged in through there.. there is no
    > >> new emails.
    > >
    >>> She can send and receive email fine.
    > >>


    >


     
  5. Susan

    Susan

    Guest
    if there's a filter to view only unread mail, that will happen, after the

    email has been read...

    Susan Conkey [MVP]

    "shawn" <yuppicide138@removethisoptonline.net> wrote in message

    news:eav1rx2FKHA.6056@TK2MSFTNGP05.phx.gbl...
    > Just spoke with her once more. She clicks on an email in that Unread
    > folder to read it, but when she closes that mail it disappears.

    > "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > news:OVNPYw2FKHA.1340@TK2MSFTNGP05.phx.gbl...
    > >I just spoke with her again.
    >

    >> In her Outlook she has Inbox and under that a folder Unread.
    >

    >> I sent her an email today and it went into the Inbox. The other 9 emails
    > > were in a folder marked Unread. So, she went into this folder and has
    > > found emails as far back as June that she didn't even know she had.
    >

    >> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
    > > news:utKIyk2FKHA.1488@TK2MSFTNGP03.phx.gbl...
    > >> Is she seeing this on the windows logon or in outlook?
    > >
    >>> If in outlook, what view is she using? Did she try resetting the view?
    > >> http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second
    > >> method.
    > >
    >>> logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
    > >
    >>
    >>> > >>

    > >
    >>
    >>
    >>>

    > >>
    >>>

    > >>
    >>>>
    > >
    >>> "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > >> news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > >>> I believe our office in NY is using Outlook 2003. It shows there are 9
    > >>> new emails in the Inbox, but when you click on Inbox it shows none.
    > >>
    >>>> Any ideas how to clear this? She's rebooted twice before contacting me
    > >>> which didn't help.
    > >>
    >>>> She logged onto our web email and logged in through there.. there is no
    > >>> new emails.
    > >>
    >>>> She can send and receive email fine.
    > >>>

    >

    >>


    >


     
  6. Gordon

    Gordon

    Guest
    "shawn" <yuppicide138@removethisoptonline.net> wrote in message

    news:eav1rx2FKHA.6056@TK2MSFTNGP05.phx.gbl...
    > Just spoke with her once more. She clicks on an email in that Unread
    > folder to read it, but when she closes that mail it disappears.
    >


    Well it would do - the folder is called "UNREAD" mail and is a SEARCH

    folder. Once the mail is read then obviously it won't show in the Unread

    Mail Folder.

     
  7. shawn

    shawn

    Guest
    Yes, I think that will fix it. Thanks. Unfortunately, now her mouse won't

    work, lol, so she can't get over to that option.

    Oh well the good thing is, I get to leave the office today and head to NYC

    to deliver her a mouse. Get some rest on the train, have some food you can

    only get in the city.

    "Susan" <sconkey@mgmmirage.nospam.com> wrote in message

    news:uurXW32FKHA.2832@TK2MSFTNGP03.phx.gbl...
    > if there's a filter to view only unread mail, that will happen, after the
    > email has been read...

    > > Susan Conkey [MVP]

    > "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > news:eav1rx2FKHA.6056@TK2MSFTNGP05.phx.gbl...
    > > Just spoke with her once more. She clicks on an email in that Unread
    > > folder to read it, but when she closes that mail it disappears.
    >

    >> "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > > news:OVNPYw2FKHA.1340@TK2MSFTNGP05.phx.gbl...
    > >>I just spoke with her again.
    > >
    >>> In her Outlook she has Inbox and under that a folder Unread.
    > >
    >>> I sent her an email today and it went into the Inbox. The other 9 emails
    > >> were in a folder marked Unread. So, she went into this folder and has
    > >> found emails as far back as June that she didn't even know she had.
    > >
    >>> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
    > >> news:utKIyk2FKHA.1488@TK2MSFTNGP03.phx.gbl...
    > >>> Is she seeing this on the windows logon or in outlook?
    > >>
    >>>> If in outlook, what view is she using? Did she try resetting the view?
    > >>> http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second
    > >>> method.
    > >>
    >>>> logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
    > >>
    >>>
    >>>> > >>>

    > >>
    >>>
    >>>
    >>>>

    > >>>>
    >>>>

    > >>>>
    >>>>>>
    > >>
    >>>> "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > >>> news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > >>>> I believe our office in NY is using Outlook 2003. It shows there are 9
    > >>>> new emails in the Inbox, but when you click on Inbox it shows none.
    > >>>
    >>>>> Any ideas how to clear this? She's rebooted twice before contacting me
    > >>>> which didn't help.
    > >>>
    >>>>> She logged onto our web email and logged in through there.. there is
    > >>>> no new emails.
    > >>>
    >>>>> She can send and receive email fine.
    > >>>
    >>
    >>>

    >

    >>


    >


     
  8. Diane Poremsky

    Diane Poremsky

    Senior Member
    That's the unread mail folder. It only shows unread mail and once you read

    them, they are only accessible from the folder where they are stored. She

    can change the grouping to By folder so she can see where they are.



    "shawn" <yuppicide138@removethisoptonline.net> wrote in message

    news:OVNPYw2FKHA.1340@TK2MSFTNGP05.phx.gbl...
    > I just spoke with her again.

    > In her Outlook she has Inbox and under that a folder Unread.

    > I sent her an email today and it went into the Inbox. The other 9 emails
    > were in a folder marked Unread. So, she went into this folder and has
    > found emails as far back as June that she didn't even know she had.

    > "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
    > news:utKIyk2FKHA.1488@TK2MSFTNGP03.phx.gbl...
    > > Is she seeing this on the windows logon or in outlook?
    >

    >> If in outlook, what view is she using? Did she try resetting the view?
    > > http://www.outlook-tips.net/beginner-user/reset-the-view-in-outlook/ - use the second
    > > method.
    >

    >> logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
    >

    >
    >> > >

    >

    >
    >
    >>

    >

    >>

    >

    >>
    >

    >> "shawn" <yuppicide138@removethisoptonline.net> wrote in message
    > > news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
    > >> I believe our office in NY is using Outlook 2003. It shows there are 9
    > >> new emails in the Inbox, but when you click on Inbox it shows none.
    > >
    >>> Any ideas how to clear this? She's rebooted twice before contacting me
    > >> which didn't help.
    > >
    >>> She logged onto our web email and logged in through there.. there is no
    > >> new emails.
    > >
    >>> She can send and receive email fine.
    > >>


    >


     
  9. wangdong

    wangdong

    Guest
    You can try a popular Outlook recovery tool called Advanced Outlook

    Repair to repair your PST file. It is a powerful tool to recover

    messages, folders and other objects from corrupt or damaged Microsoft

    Outlook PST files.

    Detailed information about Advanced Outlook Repair can be found at

    http://www.datanumen.com/aor/

    And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

    Good luck!

    Wangdong

     
  10. Gordon

    Gordon

    Guest
    SPAM - Re: Outlook shows 9 new emails, but there are none..

    "wangdong" <wangdong@datanumen.net> wrote in message

    news:4c075e32-bec5-44d3-bd36-304e7ca47f88@v15g2000prn.googlegroups.com...
    > You can try a popular Outlook recovery tool called Advanced Outlook
    > Repair


    SPAM

     

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