Outlook 2013 64 bit
Re: Outlook shows 9 new emails, but there are none..
That's the unread mail folder. It only shows unread mail and once you read
them, they are only accessible from the folder where they are stored. She
can change the grouping to By folder so she can see where they are.
Diane Poremsky [MVP - Outlook]
"shawn" <firstname.lastname@example.org> wrote in message
> I just spoke with her again.
> In her Outlook she has Inbox and under that a folder Unread.
> I sent her an email today and it went into the Inbox. The other 9 emails
> were in a folder marked Unread. So, she went into this folder and has
> found emails as far back as June that she didn't even know she had.
> "Diane Poremsky [MVP]" <email@example.com> wrote in message
> > Is she seeing this on the windows logon or in outlook?
>> If in outlook, what view is she using? Did she try resetting the view?
> > http://www.outlook-tips.net/beginner/resetview.htm - use the second
> > method.
>> logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
> > Diane Poremsky [MVP - Outlook]
>> "shawn" <firstname.lastname@example.org> wrote in message
> > news:ehHsKh2FKHA.4608@TK2MSFTNGP02.phx.gbl...
> >> I believe our office in NY is using Outlook 2003. It shows there are 9
> >> new emails in the Inbox, but when you click on Inbox it shows none.
>>> Any ideas how to clear this? She's rebooted twice before contacting me
> >> which didn't help.
>>> She logged onto our web email and logged in through there.. there is no
> >> new emails.
>>> She can send and receive email fine.