Is she seeing this on the windows logon or in outlook?
If in outlook, what view is she using? Did she try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm - use the second method.
logon screen: http://www.outlook-tips.net/howto/winxp_unread.htm
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
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Let's Really Fix Outlook 2010
"shawn" <firstname.lastname@example.org> wrote in message
> I believe our office in NY is using Outlook 2003. It shows there are 9 new
> emails in the Inbox, but when you click on Inbox it shows none.
> Any ideas how to clear this? She's rebooted twice before contacting me
> which didn't help.
> She logged onto our web email and logged in through there.. there is no
> new emails.
> She can send and receive email fine.