1. Here's a thread that needs an answer: CHANGING ACCOUNT NAME

reply emails go to a different email

Discussion in 'Using Outlook' started by Andrea, Oct 20, 2009.

  1. Andrea

    Andrea

    Guest
    I received an email from a customer saying that when they reply to my email
    it puts a different email address in the To address. Why is this happening?
    I'm not receiving replied emails since it's going to another email.

    Please advise.

    Thank you!!
     
  2. Diane Poremsky

    Diane Poremsky

    Senior Member
    What type of email account? Do you have a reply to address set in tools,
    accounts? What address is the message getting sent to?

    "Andrea" <Andrea@discussions.microsoft.com> wrote in message
    news:67E3C0B8-9D8D-4D4B-882E-17990C721F77@microsoft.com...
    > I received an email from a customer saying that when they reply to my
    > email
    > it puts a different email address in the To address. Why is this
    > happening?
    > I'm not receiving replied emails since it's going to another email.
    >
    > Please advise.
    >
    > Thank you!!


     
  3. Brian Tillman

    Brian Tillman

    Senior Member
    "Andrea" <Andrea@discussions.microsoft.com> wrote in message
    news:67E3C0B8-9D8D-4D4B-882E-17990C721F77@microsoft.com...

    >I received an email from a customer saying that when they reply to my email
    > it puts a different email address in the To address. Why is this happening?
    > I'm not receiving replied emails since it's going to another email.


    Perhaps you have specified a Reply address and do not recall. Check your
    account settings. I'd tell you how, but you've neglected to state any
    informaiton, like your Outlook version or account type, so I'll leave it up to
    you to discover how.

     
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