My understanding is that internal mail will never go into the junk mail
folder. Are your users' Outlook connecting via MAPI? Do you route internal
mail outside your organization in any way?
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
wrote in message
> Hello, we are running exchange 2007 on Win Server 2003 and using
> for spam control.
> There's been occasion where someone's email ends up in the junk folder.
> These emails are all send internally. How do I make sure that all internal
> emails are white listed? Or any idea on what can make an email go to the
> folder randomly? In most cases, the email is sent to mutliple internal
> and they all recieve the email in their junk folder. Do you need more
> information to help me? Thanks.