Internal emails going to junk folder - exchange 07

Discussion in 'Exchange Server Questions' started by Javi, Nov 6, 2009.

  1. Javi

    Javi

    Guest
    Hello, we are running exchange 2007 on Win Server 2003 and using greylisting

    for spam control.

    There's been occasion where someone's email ends up in the junk folder.

    These emails are all send internally. How do I make sure that all internal

    emails are white listed? Or any idea on what can make an email go to the junk

    folder randomly? In most cases, the email is sent to mutliple internal users

    and they all recieve the email in their junk folder. Do you need more

    information to help me? Thanks.

     
  2. Ed Crowley [MVP]

    Ed Crowley [MVP]

    Guest
    My understanding is that internal mail will never go into the junk mail

    folder. Are your users' Outlook connecting via MAPI? Do you route internal

    mail outside your organization in any way?

    Ed Crowley MVP

    "There are seldom good technological solutions to behavioral problems."

    > .

    "Javi" <Javi@discussions.microsoft.com> wrote in message

    news:B0DCD02C-3D01-4AD7-A24A-7790084D1DE3@microsoft.com...
    > Hello, we are running exchange 2007 on Win Server 2003 and using
    > greylisting
    > for spam control.
    > There's been occasion where someone's email ends up in the junk folder.
    > These emails are all send internally. How do I make sure that all internal
    > emails are white listed? Or any idea on what can make an email go to the
    > junk
    > folder randomly? In most cases, the email is sent to mutliple internal
    > users
    > and they all recieve the email in their junk folder. Do you need more
    > information to help me? Thanks.


     
  3. GrJ Computers, Javi, essejc,

    GrJ Computers, Javi, essejc,

    Guest
    Sorry for taking long to response.

    No they are not using MAPI. Some are using Outlook anywhere to connec to the

    exchange server but in this case the user who's emailed was put on junk mail

    was in same office as the recipients. We don't route internal mail outside

    our organization in any way. It happens randomly from time to time. It really

    isn't a big deal, because its located in the junk mail of the recipients

    inbox so all they do is drag to the inbox. But its something that I don't

    want to keep getting calls on. Any other ideas?

    "Ed Crowley [MVP]" wrote:


    > My understanding is that internal mail will never go into the junk mail
    > folder. Are your users' Outlook connecting via MAPI? Do you route internal
    > mail outside your organization in any way?
    > > Ed Crowley MVP
    > "There are seldom good technological solutions to behavioral problems."
    > ..

    > "Javi" <Javi@discussions.microsoft.com> wrote in message
    > news:B0DCD02C-3D01-4AD7-A24A-7790084D1DE3@microsoft.com...
    > > Hello, we are running exchange 2007 on Win Server 2003 and using
    > > greylisting
    > > for spam control.
    > > There's been occasion where someone's email ends up in the junk folder.
    > > These emails are all send internally. How do I make sure that all internal
    > > emails are white listed? Or any idea on what can make an email go to the
    > > junk
    > > folder randomly? In most cases, the email is sent to mutliple internal
    > > users
    > > and they all recieve the email in their junk folder. Do you need more
    > > information to help me? Thanks.


    > .
    >


     
  4. Ed Crowley [MVP]

    Ed Crowley [MVP]

    Guest
    You're welcome to adjust the junk mail settings. See this article:

    http://exchangepedia.com/blog/2007/02/exchange-2007-content-filter-how-to_07.html

    Ed Crowley MVP

    "There are seldom good technological solutions to behavioral problems."

    > .

    "GrJ Computers, Javi, essejc,"

    <GrJComputersJaviessejc@discussions.microsoft.com> wrote in message

    news:FAEE39FD-2458-45D2-985C-1FFBCB0FE3A2@microsoft.com...
    > Sorry for taking long to response.
    > No they are not using MAPI. Some are using Outlook anywhere to connec to
    > the
    > exchange server but in this case the user who's emailed was put on junk
    > mail
    > was in same office as the recipients. We don't route internal mail outside
    > our organization in any way. It happens randomly from time to time. It
    > really
    > isn't a big deal, because its located in the junk mail of the recipients
    > inbox so all they do is drag to the inbox. But its something that I don't
    > want to keep getting calls on. Any other ideas?

    > "Ed Crowley [MVP]" wrote:
    >
    > > My understanding is that internal mail will never go into the junk mail
    > > folder. Are your users' Outlook connecting via MAPI? Do you route
    > > internal
    > > mail outside your organization in any way?
    > > > > Ed Crowley MVP
    > > "There are seldom good technological solutions to behavioral problems."
    > > ..
    >

    >> "Javi" <Javi@discussions.microsoft.com> wrote in message
    > > news:B0DCD02C-3D01-4AD7-A24A-7790084D1DE3@microsoft.com...
    > > > Hello, we are running exchange 2007 on Win Server 2003 and using
    > > > greylisting
    > > > for spam control.
    > > > There's been occasion where someone's email ends up in the junk folder.
    > > > These emails are all send internally. How do I make sure that all
    > > > internal
    > > > emails are white listed? Or any idea on what can make an email go to
    > > > the
    > > > junk
    > > > folder randomly? In most cases, the email is sent to mutliple internal
    > > > users
    > > > and they all recieve the email in their junk folder. Do you need more
    > > > information to help me? Thanks.

    >

    >> .
    > >


     
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