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Messages Not Going To InBox

Discussion in 'Using Outlook' started by Chris LeFebvre, Nov 22, 2009.

  1. Chris LeFebvre

    Chris LeFebvre

    Guest
    I'm using Outlook 2007 (which I upgraded from Office 2003) which I've

    been using for six months. Suddenly the last couple days I noticed that

    I didn't seem to have any new messages in my inbox. I logged into my

    Comcast email through the web mail interface and saw that I had about

    ten messages in my inbox and when I logged out and started Outlook and

    send receive finished I still did not have any new messages in my inbox.

    I tried logging back into the web mail and all the messages were gone.

    I realize that the default pst file format only supports up to a certain

    file size, I checked and the current size was 1.4gb. Still, just in

    case I created a new pst file with the latest format and copied the

    contents of the old file to the new, shut down Outlook and renamed the

    files and started Outlook up and hit send / receive and apparently I

    still have the same problem.

    Does anyone have any idea what could be going on here?

    Thanks,

    Chris
  2. Brian Tillman

    Brian Tillman

    Senior Member
    "Chris LeFebvre" <LeFebvreC@Comcast.Net> wrote in message

    news:OMRf8R4aKHA.5976@TK2MSFTNGP05.phx.gbl...


    > I'm using Outlook 2007 (which I upgraded from Office 2003) which I've been
    > using for six months. Suddenly the last couple days I noticed that I didn't
    > seem to have any new messages in my inbox. I logged into my Comcast email
    > through the web mail interface and saw that I had about ten messages in my
    > inbox and when I logged out and started Outlook and send receive finished I
    > still did not have any new messages in my inbox. I tried logging back into
    > the web mail and all the messages were gone.


    What view are you using? Does your "Unread Mail" search folder show them? Do

    you have any rules? Are they in your Junk E-mail folder? Do you scan

    incoming messages with an anti-virus or -spam program?


    > I realize that the default pst file format only supports up to a certain
    > file size, I checked and the current size was 1.4gb.


    A Unicode PST can hold one terabyte, with the default maximum size of 20GB.

    Only if you're using an old format ANSI PST are you limited to 2GB.


    > Still, just in case I created a new pst file with the latest format and
    > copied the contents of the old file to the new, shut down Outlook and
    > renamed the files and started Outlook up and hit send / receive and
    > apparently I still have the same problem.


    By doing what you describe, you've probably corrupted your mail profile. You

    cannot simply rename PSTs when they're connected with a mail profile.

    --
  3. Chris LeFebvre

    Chris LeFebvre

    Guest
    Brian,


    > > What view are you using? Does your "Unread Mail" search folder show
    > > them? Do you have any rules? Are they in your Junk E-mail folder? Do
    > > you scan incoming messages with an anti-virus or -spam program?


    I'm using the "Messages" view, same as I have since I upgraded from

    2003. The "Unread Mail" search does not show any of the new messages,

    however please see the following. I have at least twenty rules to move

    messages from various mailing lists (and I have more than one email

    account) that I'm subscribed to folders in separate Pst files

    specifically created for them, i.e.: Firebird Digests, KDE Digests,

    MySql Digests, Netbeans Digests, VNC, etc and some rules to move emails

    from my various email accounts to specific folders. They are not in my

    Junk E-Mail Folder and I use ESet NOD32 anti-virus but not their

    anti-spam enabled version so just the Outlook Junk EMail filters. EMails

    that are coming to most of the mailing lists (and my other email

    account) do seem to be appearing in their respective folders but there

    are no emails more recent than the 20th in my default InBox.


    > By doing what you describe, you've probably corrupted your mail
    > profile. You cannot simply rename PSTs when they're connected with a
    > mail profile.


    Seriously, how can Outlook or the profile tell the difference between

    one file called outlook.pst and another. If I created a 2nd pst file

    (lets say "Personal Folders1.pst" for example) using the latest pst

    format (not the 97-2002 format) and created within the new file the

    exact same folder structure as the old pst file and copied all the data

    from the old file to the new, then closed the new pst file, closed

    outlook, renamed the old "outlook.pst" to "outlook.pst.bad" and the new

    file from whatever name it was created with to "outlook.pst" how can

    Outlook or the profile tell the difference? In the past, on other

    computers in different situations I've used this exact technique to

    replace corrupt or damaged Pst files that ScanPst couldn't fix with no

    negative side effects.

    So the problem existed before I did this as well as after and I'm not

    getting any error messages it's just that messages being received that

    aren't automatically moved to folders in my auxiliary Pst files just

    never show up in the InBox of my default Pst file. I've run ScanPst

    against the old as well as the new pst file and it does not find any

    errors but there are messages that should be in the InBox but are not.

    - Chris
  4. Brian Tillman

    Brian Tillman

    Senior Member
    "Chris LeFebvre" <LeFebvreC@Comcast.Net> wrote in message

    news:u%231HrmSbKHA.5156@TK2MSFTNGP05.phx.gbl...


    > I use ESet NOD32 anti-virus


    If you have it configured to scan mail, uninstall it and reinstall it without

    the mail scanner.


    > Seriously, how can Outlook or the profile tell the difference between
    > one file called outlook.pst and another.


    The mail profile contains very specific information that becomes erroneous

    when you swap files. Files are not interchangeable.


    > If I created a 2nd pst file
    > (lets say "Personal Folders1.pst" for example) using the latest pst
    > format (not the 97-2002 format) and created within the new file the
    > exact same folder structure as the old pst file and copied all the data
    > from the old file to the new, then closed the new pst file, closed
    > outlook, renamed the old "outlook.pst" to "outlook.pst.bad" and the new
    > file from whatever name it was created with to "outlook.pst" how can
    > Outlook or the profile tell the difference? In the past, on other
    > computers in different situations I've used this exact technique to
    > replace corrupt or damaged Pst files that ScanPst couldn't fix with no
    > negative side effects.


    The profile contains more information than just the PST's name. I don't know

    enough of Outlook's internals to state exactly why manipulating files in a

    profile causes problems, but it does. I've seen the outcome all too often.


    > So the problem existed before I did this as well as after and I'm not
    > getting any error messages it's just that messages being received that
    > aren't automatically moved to folders in my auxiliary Pst files just never
    > show up in the InBox of my default Pst file. I've run ScanPst against the
    > old as well as the new pst file and it does not find any errors but there
    > are messages that should be in the InBox but are not.


    Have you tried searching for test you know exists in one of those messages

    using, say, WIndows Desktop Search or Advanced FInd in Outlook?

    --
  5. wangdong

    wangdong

    Guest
    Try to scan your pst file with scanpst.exe. Or you can try a 3rd part

    pst-recover tool called Advanced Outlook Repair. You can download a

    free demo version at http://www.datanumen.com/aor/aor.exe . I think

    it is a useful repair tool for you. It is easy to recover your PST

    file by using its wizard. It is a powerful tool to recover messages,

    folders and other objects from corrupt or damaged Microsoft Outlook

    PST files.

    Detailed information about Advanced Outlook Repair can be found at

    http://www.datanumen.com/aor/

    Wangdong

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