1. Here's a thread that needs an answer: Outlook Signature Distorted in Other Email Clients

Can't Send Email from Outlooik While Traveling

Discussion in 'Using Outlook' started by BobT., Dec 16, 2009.

  1. BobT.

    BobT.

    Guest
    I'm traveling. While charter.net is my home ISP and I can send email using

    Charter's own Webmail system, I cannot send using my Microsoft Outlook 2003

    SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread and

    I've tried a home network here which is using AOL. I even changed the

    outgoing server address to <smtp.aol.com> while at the local home using AOL

    from <smtp.charter.net> which I use at my home location and I was using at

    Panera Bread. (I also tried <mail.charter.net> which is what Charter

    suggested, and that didn't work either.>) My Outlook tells me it is

    processing my outbox

    messages but then tells me it failed. And, indeed, it has failed.

    Everything is still sitting in my Outbox and nothing shows in my Sent Mail

    file. I use XP Pro SP3 as my OS. Can anyone help me to send email from

    Microsoft Outlook while I'm traveling these next few days? (Incoming mail

    works just fine.) Authentication is NOT selected, as I never have to do

    that at home on my home domain. I've tried selecting authentication and each

    of the three ways to do so - but still I can't get mail to Send. I've

    checked with Charter and they claim that as I can send and receive using

    their Webmail system it's not their problem but it's Microsoft's. I really

    don't care whose problem it is...I just want it to work! Any help will be

    greatly appreciated!!!
     
  2. Roady [MVP]

    Roady [MVP]

    Guest
    You do have to enable authentication when you are no longer on their network

    (like you are from home).

    Remove all the messages from your Outbox, enable the authentication option,

    restart Outlook and try sending again.

    Also, do you have a virus scanner installed which integrates itself with

    Outlook? Uninstall this integration part of your virus scanner and try

    again; you'd still be sufficiently protected by your on-access scanner part

    of the virus scanner. For more details see;

    http://www.msoutlook.info/question/20

    ---
    "BobT." <BobT@discussions.microsoft.com> wrote in message

    news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
    > I'm traveling. While charter.net is my home ISP and I can send email
    > using
    > Charter's own Webmail system, I cannot send using my Microsoft Outlook
    > 2003
    > SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread
    > and
    > I've tried a home network here which is using AOL. I even changed the
    > outgoing server address to <smtp.aol.com> while at the local home using
    > AOL
    > from <smtp.charter.net> which I use at my home location and I was using at
    > Panera Bread. (I also tried <mail.charter.net> which is what Charter
    > suggested, and that didn't work either.>) My Outlook tells me it is
    > processing my outbox
    > messages but then tells me it failed. And, indeed, it has failed.
    > Everything is still sitting in my Outbox and nothing shows in my Sent Mail
    > file. I use XP Pro SP3 as my OS. Can anyone help me to send email from
    > Microsoft Outlook while I'm traveling these next few days? (Incoming mail
    > works just fine.) Authentication is NOT selected, as I never have to do
    > that at home on my home domain. I've tried selecting authentication and
    > each
    > of the three ways to do so - but still I can't get mail to Send. I've
    > checked with Charter and they claim that as I can send and receive using
    > their Webmail system it's not their problem but it's Microsoft's. I
    > really
    > don't care whose problem it is...I just want it to work! Any help will be
    > greatly appreciated!!!
    >
     
  3. BobT.

    BobT.

    Guest
    I've followed each of your suggestions - took all mail out of my Outbox,

    restarted Outlook, set up authentication (using the first radio dial),

    disabled email scanning in my Kaspersky Internet Security, and then tired

    sending each of my outbound emails again - unfiortunately with exactly the

    same results: an error message that says I can't send email! I appreciate

    your efforts to help me. Any other recommendations to try? I'm very

    frustrated and need to send emails for business while traveling. Thanks,

    again.

    "Roady [MVP]" wrote:


    > You do have to enable authentication when you are no longer on their network
    > (like you are from home).
    > Remove all the messages from your Outbox, enable the authentication option,
    > restart Outlook and try sending again.

    > Also, do you have a virus scanner installed which integrates itself with
    > Outlook? Uninstall this integration part of your virus scanner and try
    > again; you'd still be sufficiently protected by your on-access scanner part
    > of the virus scanner. For more details see;
    > http://www.msoutlook.info/question/20

    > >

    > ---
    > "BobT." <BobT@discussions.microsoft.com> wrote in message
    > news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
    > > I'm traveling. While charter.net is my home ISP and I can send email
    > > using
    > > Charter's own Webmail system, I cannot send using my Microsoft Outlook
    > > 2003
    > > SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread
    > > and
    > > I've tried a home network here which is using AOL. I even changed the
    > > outgoing server address to <smtp.aol.com> while at the local home using
    > > AOL
    > > from <smtp.charter.net> which I use at my home location and I was using at
    > > Panera Bread. (I also tried <mail.charter.net> which is what Charter
    > > suggested, and that didn't work either.>) My Outlook tells me it is
    > > processing my outbox
    > > messages but then tells me it failed. And, indeed, it has failed.
    > > Everything is still sitting in my Outbox and nothing shows in my Sent Mail
    > > file. I use XP Pro SP3 as my OS. Can anyone help me to send email from
    > > Microsoft Outlook while I'm traveling these next few days? (Incoming mail
    > > works just fine.) Authentication is NOT selected, as I never have to do
    > > that at home on my home domain. I've tried selecting authentication and
    > > each
    > > of the three ways to do so - but still I can't get mail to Send. I've
    > > checked with Charter and they claim that as I can send and receive using
    > > their Webmail system it's not their problem but it's Microsoft's. I
    > > really
    > > don't care whose problem it is...I just want it to work! Any help will be
    > > greatly appreciated!!!
    > >

    > .
    >
     
  4. DL

    DL

    Guest
    You may have to uninstall your AV, then reboot, then reinstall the AV

    without the outlook integration in order to ensure its outlook hooks have

    been completely removed

    "BobT." <BobT@discussions.microsoft.com> wrote in message

    news:B42FA8F2-726F-4DC3-B4F3-412E46672A87@microsoft.com...
    > I've followed each of your suggestions - took all mail out of my Outbox,
    > restarted Outlook, set up authentication (using the first radio dial),
    > disabled email scanning in my Kaspersky Internet Security, and then tired
    > sending each of my outbound emails again - unfiortunately with exactly the
    > same results: an error message that says I can't send email! I appreciate
    > your efforts to help me. Any other recommendations to try? I'm very
    > frustrated and need to send emails for business while traveling. Thanks,
    > again.

    > "Roady [MVP]" wrote:
    >
    > > You do have to enable authentication when you are no longer on their
    > > network
    > > (like you are from home).
    > > Remove all the messages from your Outbox, enable the authentication
    > > option,
    > > restart Outlook and try sending again.
    >

    >> Also, do you have a virus scanner installed which integrates itself with
    > > Outlook? Uninstall this integration part of your virus scanner and try
    > > again; you'd still be sufficiently protected by your on-access scanner
    > > part
    > > of the virus scanner. For more details see;
    > > http://www.msoutlook.info/question/20
    >

    >> > >

    >

    >
    >
    >
    >
    >
    >
    >> --->

    >> "BobT." <BobT@discussions.microsoft.com> wrote in message
    > > news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
    > > > I'm traveling. While charter.net is my home ISP and I can send email
    > > > using
    > > > Charter's own Webmail system, I cannot send using my Microsoft Outlook
    > > > 2003
    > > > SP3 from anywhere today. I've tried using the free Wi-Fi at Panera
    > > > Bread
    > > > and
    > > > I've tried a home network here which is using AOL. I even changed the
    > > > outgoing server address to <smtp.aol.com> while at the local home using
    > > > AOL
    > > > from <smtp.charter.net> which I use at my home location and I was using
    > > > at
    > > > Panera Bread. (I also tried <mail.charter.net> which is what Charter
    > > > suggested, and that didn't work either.>) My Outlook tells me it is
    > > > processing my outbox
    > > > messages but then tells me it failed. And, indeed, it has failed.
    > > > Everything is still sitting in my Outbox and nothing shows in my Sent
    > > > Mail
    > > > file. I use XP Pro SP3 as my OS. Can anyone help me to send email
    > > > from
    > > > Microsoft Outlook while I'm traveling these next few days? (Incoming
    > > > mail
    > > > works just fine.) Authentication is NOT selected, as I never have to
    > > > do
    > > > that at home on my home domain. I've tried selecting authentication
    > > > and
    > > > each
    > > > of the three ways to do so - but still I can't get mail to Send. I've
    > > > checked with Charter and they claim that as I can send and receive
    > > > using
    > > > their Webmail system it's not their problem but it's Microsoft's. I
    > > > really
    > > > don't care whose problem it is...I just want it to work! Any help will
    > > > be
    > > > greatly appreciated!!!
    > > >

    > > .
    > >
     

Share This Page