1. Here's a thread that needs an answer: Can't Send to specific emails

Outlook 2007 Safe-Senders list does not save

Discussion in 'Using Outlook' started by Bryan, Dec 24, 2009.

  1. Bryan

    Bryan

    Guest
    I receive newsletters and other legitimate emails formatted in HTML and

    containing embedded pictures. Outlook blocks the pictures as expected. When

    I choose to add a sender or domain to the safe-senders list, the pictures

    will appear and I can verify that it's been added to the list.

    Exit Outlook and restart.. All newly saved "safe-senders" are now gone

    except a few that remain, the same 3 or 4 always remain and any new ones are

    not saved.

    I've tried saving the list and then importing it, it works but again when

    exiting and restarting the list is back to the same 3-4 entries and any new

    ones are not saved.

    Windows 7 Professional 64bit

    Stand-alone system ( local user account not attached to a domain)

    Office 2007 Ultimate

    ESET NOD32 AntiVirus 4 installed

    I'm using GMail and have the Junk Email set to "No Automatic Filtering" as

    recommended by Google. According to what I read the safe and blocked senders

    list should still work.

    Any ideas how to get this to work?

    Thanks

    Bryan
     
  2. Diane Poremsky

    Diane Poremsky

    Senior Member
    After you close outlook, go to task manager, processes tab and verify its

    closed. The behavior you describe usually only happens when outlook doesn't

    close correctly, often because something is accessing the data file. This

    could be caused by sync software or your antivirus.

    "Bryan" <Bryan@discussions.microsoft.com> wrote in message

    news:A7DB4ABE-B602-4FAF-B51E-AA4958A3EC92@microsoft.com...
    > I receive newsletters and other legitimate emails formatted in HTML and
    > containing embedded pictures. Outlook blocks the pictures as expected.
    > When
    > I choose to add a sender or domain to the safe-senders list, the pictures
    > will appear and I can verify that it's been added to the list.

    > Exit Outlook and restart.. All newly saved "safe-senders" are now gone
    > except a few that remain, the same 3 or 4 always remain and any new ones
    > are
    > not saved.

    > I've tried saving the list and then importing it, it works but again when
    > exiting and restarting the list is back to the same 3-4 entries and any
    > new
    > ones are not saved.

    > Windows 7 Professional 64bit
    > Stand-alone system ( local user account not attached to a domain)
    > Office 2007 Ultimate
    > ESET NOD32 AntiVirus 4 installed

    > I'm using GMail and have the Junk Email set to "No Automatic Filtering" as
    > recommended by Google. According to what I read the safe and blocked
    > senders
    > list should still work.

    > Any ideas how to get this to work?

    > Thanks
    > Bryan
    >
     
  3. Bryan

    Bryan

    Guest
    Thanks Diane..

    I didn't metion that I've already verified that. Outlook's exe is closing

    when exiting. I do have Google Calendar Sync installed but had it installed

    before a fresh install of Win7 and wasn't having this problem..

    Is there a registry entry that I can enter to "load" a SafeSenders list from

    a text file upon Outlook startup?

    What's puzzling is that there are 3 entries that remain in the list.. If I

    remove one of those then it's back in the list when restarted..

    I closed Google Calendar Sync before that last test and it didn't help.

    Thanks

    Bryan

    "Diane Poremsky [MVP]" wrote:


    > After you close outlook, go to task manager, processes tab and verify its
    > closed. The behavior you describe usually only happens when outlook doesn't
    > close correctly, often because something is accessing the data file. This
    > could be caused by sync software or your antivirus.

    > >

    > >

    >

    > >

    > "Bryan" <Bryan@discussions.microsoft.com> wrote in message
    > news:A7DB4ABE-B602-4FAF-B51E-AA4958A3EC92@microsoft.com...
    > > I receive newsletters and other legitimate emails formatted in HTML and
    > > containing embedded pictures. Outlook blocks the pictures as expected.
    > > When
    > > I choose to add a sender or domain to the safe-senders list, the pictures
    > > will appear and I can verify that it's been added to the list.
    > > Exit Outlook and restart.. All newly saved "safe-senders" are now gone
    > > except a few that remain, the same 3 or 4 always remain and any new ones
    > > are
    > > not saved.
    > > I've tried saving the list and then importing it, it works but again when
    > > exiting and restarting the list is back to the same 3-4 entries and any
    > > new
    > > ones are not saved.
    > > Windows 7 Professional 64bit
    > > Stand-alone system ( local user account not attached to a domain)
    > > Office 2007 Ultimate
    > > ESET NOD32 AntiVirus 4 installed
    > > I'm using GMail and have the Junk Email set to "No Automatic Filtering" as
    > > recommended by Google. According to what I read the safe and blocked
    > > senders
    > > list should still work.
    > > Any ideas how to get this to work?
    > > Thanks
    > > Bryan
    > >
     
  4. Diane Poremsky

    Diane Poremsky

    Senior Member
    Have you tried using safe mode to see if it sticks?

    The behavior you describe with the old items sticking and the new ones

    getting replaced is typical when outlook doesn't close properly as the list

    is kept in memory until outlook closes.

    Did you use easy transfer or install everything?

    "Bryan" <Bryan@discussions.microsoft.com> wrote in message

    news:F07FF3FC-F7DB-47C4-BFE3-A4B8D1A56083@microsoft.com...
    > Thanks Diane..

    > I didn't metion that I've already verified that. Outlook's exe is closing
    > when exiting. I do have Google Calendar Sync installed but had it
    > installed
    > before a fresh install of Win7 and wasn't having this problem..

    > Is there a registry entry that I can enter to "load" a SafeSenders list
    > from
    > a text file upon Outlook startup?

    > What's puzzling is that there are 3 entries that remain in the list.. If
    > I
    > remove one of those then it's back in the list when restarted..

    > I closed Google Calendar Sync before that last test and it didn't help.

    > Thanks
    > Bryan

    > "Diane Poremsky [MVP]" wrote:
    >
    > > After you close outlook, go to task manager, processes tab and verify its
    > > closed. The behavior you describe usually only happens when outlook
    > > doesn't
    > > close correctly, often because something is accessing the data file. This
    > > could be caused by sync software or your antivirus.
    >

    >> > >

    >

    >> >

    >>

    >

    >>

    >

    >> > >

    >

    >
    >> "Bryan" <Bryan@discussions.microsoft.com> wrote in message
    > > news:A7DB4ABE-B602-4FAF-B51E-AA4958A3EC92@microsoft.com...
    > > > I receive newsletters and other legitimate emails formatted in HTML and
    > > > containing embedded pictures. Outlook blocks the pictures as expected.
    > > > When
    > > > I choose to add a sender or domain to the safe-senders list, the
    > > > pictures
    > > > will appear and I can verify that it's been added to the list.
    > >> > Exit Outlook and restart.. All newly saved "safe-senders" are now
    > > > gone
    > > > except a few that remain, the same 3 or 4 always remain and any new
    > > > ones
    > > > are
    > > > not saved.
    > >> > I've tried saving the list and then importing it, it works but again
    > > > when
    > > > exiting and restarting the list is back to the same 3-4 entries and any
    > > > new
    > > > ones are not saved.
    > >> > Windows 7 Professional 64bit
    > > > Stand-alone system ( local user account not attached to a domain)
    > > > Office 2007 Ultimate
    > > > ESET NOD32 AntiVirus 4 installed
    > >> > I'm using GMail and have the Junk Email set to "No Automatic Filtering"
    > > > as
    > > > recommended by Google. According to what I read the safe and blocked
    > > > senders
    > > > list should still work.
    > >> > Any ideas how to get this to work?
    > >> > Thanks
    > > > Bryan
    > > >
     

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