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Outlook 2002 Won't send Emails

Discussion in 'Using Outlook' started by Tomj, Feb 26, 2010.

  1. Tomj

    Tomj

    Guest
    I have a desktop and a laptop computer, both with Outlook 2002 with identical

    configurations for the email accounts. A few days ago, the laptop just

    stopped sending emails. It will still receive but not send through any

    account where the outgoing server has "smtp" in it. Other email accounts will

    still send email.

    The error message that I get when I try to send a test msg suggests that I

    verify the E-Mail Address field - which is correct. Absolutely nothing was

    changed to the computer from when it was working to when it stopped working.

    The other computer with the identical configuration continues to work

    normally and can still sends emails via Outlook. The error code when I try to

    send an email is 0x800CCC0F.

    I have tried everything that I can think of, including un-installing and

    re-installing.

    Any suggestion on how to fix the problem?
  2. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/26/2010 3:36 PM, Tomj wrote:
    > I have a desktop and a laptop computer, both with Outlook 2002 with identical
    > configurations for the email accounts. A few days ago, the laptop just
    > stopped sending emails. It will still receive but not send through any
    > account where the outgoing server has "smtp" in it. Other email accounts will
    > still send email.

    > The error message that I get when I try to send a test msg suggests that I
    > verify the E-Mail Address field - which is correct. Absolutely nothing was
    > changed to the computer from when it was working to when it stopped working.
    > The other computer with the identical configuration continues to work
    > normally and can still sends emails via Outlook. The error code when I try to
    > send an email is 0x800CCC0F.

    > I have tried everything that I can think of, including un-installing and
    > re-installing.

    > Any suggestion on how to fix the problem?


    I suspect it's an ISP issue. It can also be a number of other things.

    Work with your ISP to verify that the outbound SMTP settings are correct

    for your network.

    Is the other computer on the same network?

    Quick test:

    1. Check what is the smtp server name for the problematic account

    2. Open a command prompt (start -> run -> cmd -> ok)

    3. Type "ping SMTP_SERVER_NAME_TEXT" where the text is identical to your

    Outook entry

    4. Type "telnet SMTP_SERVER_NAME_TEXT 25" where the text is identical to

    your Outlook entry

    If you get a mail server prompt (220 blah blah blah ESMTP), the SMTP

    server is likely to be configured correctly.

    If not, work with your ISP to correct the outbound SMTP settings.

    Let us know either way.

    --

    Leonid S. Knyshov








  3. Tomj

    Tomj

    Guest
    Thanks. It pinged okay, but the telnet connection did not open either on the

    computer where I have the problem or on the computer where Outlook works fine.

    Yes, they are on the same network, sitting side by side. To remove any doubt

    as to whether or not this affected the situation, I plugged them into the

    same router.

    "Leonid S. Knyshov // SBS Expert" wrote:


    > On 2/26/2010 3:36 PM, Tomj wrote:
    > > I have a desktop and a laptop computer, both with Outlook 2002 with identical
    > > configurations for the email accounts. A few days ago, the laptop just
    > > stopped sending emails. It will still receive but not send through any
    > > account where the outgoing server has "smtp" in it. Other email accounts will
    > > still send email.
    > > The error message that I get when I try to send a test msg suggests that I
    > > verify the E-Mail Address field - which is correct. Absolutely nothing was
    > > changed to the computer from when it was working to when it stopped working.
    > > The other computer with the identical configuration continues to work
    > > normally and can still sends emails via Outlook. The error code when I try to
    > > send an email is 0x800CCC0F.
    > > I have tried everything that I can think of, including un-installing and
    > > re-installing.
    > > Any suggestion on how to fix the problem?

    > I suspect it's an ISP issue. It can also be a number of other things.

    > Work with your ISP to verify that the outbound SMTP settings are correct
    > for your network.

    > Is the other computer on the same network?

    > Quick test:
    > 1. Check what is the smtp server name for the problematic account
    > 2. Open a command prompt (start -> run -> cmd -> ok)
    > 3. Type "ping SMTP_SERVER_NAME_TEXT" where the text is identical to your
    > Outook entry
    > 4. Type "telnet SMTP_SERVER_NAME_TEXT 25" where the text is identical to
    > your Outlook entry

    > If you get a mail server prompt (220 blah blah blah ESMTP), the SMTP
    > server is likely to be configured correctly.

    > If not, work with your ISP to correct the outbound SMTP settings.

    > Let us know either way.
    > --
    > Leonid S. Knyshov
    >
    >
    >
    > >
    >
    > .
    >
  4. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/27/2010 8:18 AM, Tomj wrote:
    > Thanks. It pinged okay, but the telnet connection did not open either on the
    > computer where I have the problem or on the computer where Outlook works fine.

    > Yes, they are on the same network, sitting side by side. To remove any doubt
    > as to whether or not this affected the situation, I plugged them into the
    > same router.
    >


    Curious.

    You did include the "25" at the end of the telnet string, right? That's

    the check to see if your ISP is ready to accept your mail.

    One test could be to add the Gmail account if you have one to Outlook.

    It requires specific configuration and generally works where other

    things fail.

    http://mail.google.com/support/bin/search.py?ctx=en:searchbox&query=outlook

    If Gmail configuration succeeds, then we don't have a problem with

    Outlook and the issue is at the network level. Possibly wrong

    credentials or the authentication box is not checked in account properties.

    --

    Leonid S. Knyshov








  5. Tomj

    Tomj

    Guest
    I did forget the 25. When I added that the telnet test worked. The Gmail

    configuration does not work on that computer either.

    "Leonid S. Knyshov // SBS Expert" wrote:


    > On 2/27/2010 8:18 AM, Tomj wrote:
    > > Thanks. It pinged okay, but the telnet connection did not open either on the
    > > computer where I have the problem or on the computer where Outlook works fine.
    > > Yes, they are on the same network, sitting side by side. To remove any doubt
    > > as to whether or not this affected the situation, I plugged them into the
    > > same router.
    > >

    > Curious.

    > You did include the "25" at the end of the telnet string, right? That's
    > the check to see if your ISP is ready to accept your mail.

    > One test could be to add the Gmail account if you have one to Outlook.
    > It requires specific configuration and generally works where other
    > things fail.
    > http://mail.google.com/support/bin/search.py?ctx=en:searchbox&query=outlook

    > If Gmail configuration succeeds, then we don't have a problem with
    > Outlook and the issue is at the network level. Possibly wrong
    > credentials or the authentication box is not checked in account properties.
    > --
    > Leonid S. Knyshov
    >
    >
    >
    > >
    >
    > .
    >
  6. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/27/2010 10:14 AM, Tomj wrote:
    > I did forget the 25. When I added that the telnet test worked. The Gmail
    > configuration does not work on that computer either.
    >


    Very strange. Just to confirm, does the port 25 test work from both

    computers?

    Try creating another Outlook profile from the Mail applet in your

    control panel.

    --

    Leonid S. Knyshov








  7. Gordon

    Gordon

    Guest
    "Leonid S. Knyshov // SBS Expert"

    <LeonidSKnyshovSBSExpert@discussions.microsoft.com> wrote in message

    news:#lnNJy9tKHA.6140@TK2MSFTNGP05.phx.gbl...
    > On 2/27/2010 10:14 AM, Tomj wrote:
    > > I did forget the 25. When I added that the telnet test worked. The Gmail
    > > configuration does not work on that computer either.
    > >

    > Very strange. Just to confirm, does the port 25 test work from both
    > computers?

    > Try creating another Outlook profile from the Mail applet in your control
    > panel.


    And why would creating a new mail profile cure the fact that GMail doesn't

    use port 25?

    Is this your "fix" for all Outlook problems? Cos it sure seems to be.
  8. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/27/2010 10:54 AM, Gordon wrote:

    > "Leonid S. Knyshov // SBS Expert"
    > <LeonidSKnyshovSBSExpert@discussions.microsoft.com> wrote in message
    > news:#lnNJy9tKHA.6140@TK2MSFTNGP05.phx.gbl...
    > > On 2/27/2010 10:14 AM, Tomj wrote:
    > >> I did forget the 25. When I added that the telnet test worked. The Gmail
    > >> configuration does not work on that computer either.
    > >>

    > > Very strange. Just to confirm, does the port 25 test work from both
    > > computers?
    >
    >> Try creating another Outlook profile from the Mail applet in your
    > > control panel.


    > And why would creating a new mail profile cure the fact that GMail
    > doesn't use port 25?
    > Is this your "fix" for all Outlook problems? Cos it sure seems to be.


    I am eliminating possibilities of Outlook client misconfiguration.

    Whenever I troubleshoot an Outlook connectivity issue, that is my

    reliable test that bypasses whatever other issues might be present. I

    can rely on Gmail SMTP server being available without any interference

    from the ISP or resident malware and an account can be created for free.

    I usually deal with Exchange servers where none of this matters, but the

    Gmail test is helpful when working with remote users who are not yet on

    the Exchange platform.

    --

    Leonid S. Knyshov








  9. Tomj

    Tomj

    Guest
    Strangely, no the telnet test did not work in the computer that can send

    mail. I received back a connect error 10060.

    I did try a new profile back before I did the re-install, but I will try it

    again and see. I have to go out for a while, so I will try that when I come

    back.

    BTW, thanks for the time that you are spending in helping out trying to

    resolve this issue.

    "Leonid S. Knyshov // SBS Expert" wrote:


    > On 2/27/2010 10:14 AM, Tomj wrote:
    > > I did forget the 25. When I added that the telnet test worked. The Gmail
    > > configuration does not work on that computer either.
    > >

    > Very strange. Just to confirm, does the port 25 test work from both
    > computers?

    > Try creating another Outlook profile from the Mail applet in your
    > control panel.
    > --
    > Leonid S. Knyshov
    >
    >
    >
    > >
    >
    > .
    >
  10. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/27/2010 11:28 AM, Tomj wrote:
    > Strangely, no the telnet test did not work in the computer that can send
    > mail. I received back a connect error 10060.

    > I did try a new profile back before I did the re-install, but I will try it
    > again and see. I have to go out for a while, so I will try that when I come
    > back.

    > BTW, thanks for the time that you are spending in helping out trying to
    > resolve this issue.
    >


    Send me an e-mail through my website.

    It would take me 10 minutes to troubleshoot this interactively instead

    of all this guess work.

    --

    Leonid S. Knyshov








  11. Tomj

    Tomj

    Guest
    I don't know how to explain this - the problem has existed all week - I has

    tried everything to fix it as I mentioned before. Yesterday I was out for a

    good part of the day so I was not able to do anything after our last

    discussion. I get back to the computer today, start up Outlook, and it

    resolved the problem itself and sent the test email that I have had sitting

    in the Outbox for the last few days.

    Microsoft works in mysterious ways.

    Again, I very much appreciate all your time and effort in assisting me on

    this problem.

    "Leonid S. Knyshov // SBS Expert" wrote:


    > On 2/27/2010 10:54 AM, Gordon wrote:
    > > "Leonid S. Knyshov // SBS Expert"
    > > <LeonidSKnyshovSBSExpert@discussions.microsoft.com> wrote in message
    > > news:#lnNJy9tKHA.6140@TK2MSFTNGP05.phx.gbl...
    > >> On 2/27/2010 10:14 AM, Tomj wrote:
    > >>> I did forget the 25. When I added that the telnet test worked. The Gmail
    > >>> configuration does not work on that computer either.
    > >>
    > >> Very strange. Just to confirm, does the port 25 test work from both
    > >> computers?
    > >
    > >> Try creating another Outlook profile from the Mail applet in your
    > >> control panel.

    > > And why would creating a new mail profile cure the fact that GMail
    > > doesn't use port 25?
    > > Is this your "fix" for all Outlook problems? Cos it sure seems to be.


    > I am eliminating possibilities of Outlook client misconfiguration.
    > Whenever I troubleshoot an Outlook connectivity issue, that is my
    > reliable test that bypasses whatever other issues might be present. I
    > can rely on Gmail SMTP server being available without any interference
    > from the ISP or resident malware and an account can be created for free.

    > I usually deal with Exchange servers where none of this matters, but the
    > Gmail test is helpful when working with remote users who are not yet on
    > the Exchange platform.
    > --
    > Leonid S. Knyshov
    >
    >
    >
    > >
    >
    > .
    >
  12. Leonid S. Knyshov // SBS Expert

    Leonid S. Knyshov // SBS Expert

    Guest
    On 2/28/2010 12:57 PM, Tomj wrote:
    > I don't know how to explain this - the problem has existed all week - I has
    > tried everything to fix it as I mentioned before. Yesterday I was out for a
    > good part of the day so I was not able to do anything after our last
    > discussion. I get back to the computer today, start up Outlook, and it
    > resolved the problem itself and sent the test email that I have had sitting
    > in the Outbox for the last few days.

    > Microsoft works in mysterious ways.

    > Again, I very much appreciate all your time and effort in assisting me on
    > this problem.
    >


    Happy to see a problem get resolved. :)

    --

    Leonid S. Knyshov








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