1. Here's a thread that needs an answer: Need help configuring a PRF for Outlook 2010 and 2013

Unrouteable address

Discussion in 'Exchange Server Questions' started by Michael, May 11, 2010.

  1. Michael

    Michael

    Guest
    From today, some clients could not send the emails to us. The error message

    (NDR) shows below,

    Delivery to the following recipient failed permanently:

    xxx.xxx@xxxxx.com.au

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the recipient

    domain. We recommend contacting the other email provider for further

    information about the cause of this error. The error that the other server

    returned was: 550 550 Unrouteable address (state 14).

    But I check there is no error report at my server.

    Does anyone here help me to fix this issue?

    Thanks a lot.
  2. John Oliver, Jr. [MVP]

    John Oliver, Jr. [MVP]

    Guest
    Very hard to troubleshoot without your Domain name. Sounds like you have

    some DNS issues with your External DNS records. I would verify everything

    is correct by going to www.dnsstuff.com and performing DNS Report on your

    domain.

    John Oliver, Jr

    MCSE, MCT, CCNA

    Exchange MVP 2010

    Microsoft Certified Partner

    "Michael" <Michael@discussions.microsoft.com> wrote in message

    news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
    > From today, some clients could not send the emails to us. The error
    > message
    > (NDR) shows below,
    > Delivery to the following recipient failed permanently:

    > xxx.xxx@xxxxx.com.au

    > Technical details of permanent failure:
    > Google tried to deliver your message, but it was rejected by the recipient
    > domain. We recommend contacting the other email provider for further
    > information about the cause of this error. The error that the other server
    > returned was: 550 550 Unrouteable address (state 14).

    > But I check there is no error report at my server.

    > Does anyone here help me to fix this issue?

    > Thanks a lot.

    >
  3. Michael

    Michael

    Guest
    Hi John,

    Many thanks for your reply. Our domain name is baskinclarke.com.au. I

    already check hte external DNS records through www.dnsstuff.com and could not

    find any error. Would you please double check it from your site?

    Kind regards

    "John Oliver, Jr. [MVP]" wrote:


    > Very hard to troubleshoot without your Domain name. Sounds like you have
    > some DNS issues with your External DNS records. I would verify everything
    > is correct by going to www.dnsstuff.com and performing DNS Report on your
    > domain.

    > > John Oliver, Jr
    > MCSE, MCT, CCNA
    > Exchange MVP 2010
    > Microsoft Certified Partner

    > "Michael" <Michael@discussions.microsoft.com> wrote in message
    > news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
    > > From today, some clients could not send the emails to us. The error
    > > message
    > > (NDR) shows below,
    > > Delivery to the following recipient failed permanently:
    > > xxx.xxx@xxxxx.com.au
    > > Technical details of permanent failure:
    > > Google tried to deliver your message, but it was rejected by the recipient
    > > domain. We recommend contacting the other email provider for further
    > > information about the cause of this error. The error that the other server
    > > returned was: 550 550 Unrouteable address (state 14).
    > > But I check there is no error report at my server.
    > > Does anyone here help me to fix this issue?
    > > Thanks a lot.
    > >
  4. John Oliver, Jr. [MVP]

    John Oliver, Jr. [MVP]

    Guest
    I assume this the same issue as in your other thread so I will respond on

    that thread and close this one.

    John Oliver, Jr

    MCSE, MCT, CCNA

    Exchange MVP 2010

    Microsoft Certified Partner

    "Michael" <Michael@discussions.microsoft.com> wrote in message

    news:A506D992-0C4D-4666-A724-061C80E825F7@microsoft.com...
    > Hi John,

    > Many thanks for your reply. Our domain name is baskinclarke.com.au. I
    > already check hte external DNS records through www.dnsstuff.com and could
    > not
    > find any error. Would you please double check it from your site?

    > Kind regards

    > "John Oliver, Jr. [MVP]" wrote:
    >
    > > Very hard to troubleshoot without your Domain name. Sounds like you have
    > > some DNS issues with your External DNS records. I would verify
    > > everything
    > > is correct by going to www.dnsstuff.com and performing DNS Report on your
    > > domain.
    >

    >> > > John Oliver, Jr
    > > MCSE, MCT, CCNA
    > > Exchange MVP 2010
    > > Microsoft Certified Partner
    >

    >
    >> "Michael" <Michael@discussions.microsoft.com> wrote in message
    > > news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
    > > > From today, some clients could not send the emails to us. The error
    > > > message
    > > > (NDR) shows below,
    > > > Delivery to the following recipient failed permanently:
    > >> > xxx.xxx@xxxxx.com.au
    > >> > Technical details of permanent failure:
    > > > Google tried to deliver your message, but it was rejected by the
    > > > recipient
    > > > domain. We recommend contacting the other email provider for further
    > > > information about the cause of this error. The error that the other
    > > > server
    > > > returned was: 550 550 Unrouteable address (state 14).
    > >> > But I check there is no error report at my server.
    > >> > Does anyone here help me to fix this issue?
    > >> > Thanks a lot.
    > >> >
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