1. Here's a thread that needs an answer: DataNumen Outlook Drive Recovery

OAB - Address List changes not visible in Outlook clients

Discussion in 'Exchange Server Questions' started by Tammy, May 20, 2010.

  1. Tammy

    Tammy

    Guest
    Hello,

    We recently moved from an inhouse Exchange server to a hosted Exchange

    Server 2007 solution.

    The users in the office still login to a local domain for other apps (server

    will be shutdown shortly) and are using Outlook Anywhere to connect to the

    external Exchange 2007 server.

    I started setting up some test Address Lists and I noticed that the users do

    not see the changes in Outlook 2007 - even after they manually select to

    download the address book changes. What's interesting is that the one Vista

    PC in the office shows the correct Address Lists but none of the XP pro

    computers see the changes - all using Outlook 2007.

    "Enable Web-based distribution" is set-up on the server.

    When a user also clicks on other default address lists - e.g. "All Groups" -

    they receive this message:

    "The address list cannot be displayed. The connection to Microsoft Exchange

    is unavailable. Outlook must be online or connected to complete this action."

    Hope someone has come across this one and has a solution! :)

    Thanks,

    Tammy
     
  2. catherized

    catherized

    Senior Member
    I was going to ask how much time had passed since you updated the OAB as it takes up to 24 hours for it to be downloaded. But that would not give you the Exchange error.




    You don't have a firewall on the XP machines that could be blocking ports, do you?




    Oh, do you have Office 2007 SP2 installed? It fixes some of the problems. http://support.microsoft.com/kb/968858
     
  3. Ed Crowley [MVP]

    Ed Crowley [MVP]

    Guest
    You should contact your hosting provider.

    Ed Crowley MVP

    "There are seldom good technological solutions to behavioral problems."

    > .

    "Tammy" <Tammy@discussions.microsoft.com> wrote in message

    news:414C0CBD-BAA3-4616-8A19-5234D951E41E@microsoft.com...
    > Hello,

    > We recently moved from an inhouse Exchange server to a hosted Exchange
    > Server 2007 solution.

    > The users in the office still login to a local domain for other apps
    > (server
    > will be shutdown shortly) and are using Outlook Anywhere to connect to the
    > external Exchange 2007 server.

    > I started setting up some test Address Lists and I noticed that the users
    > do
    > not see the changes in Outlook 2007 - even after they manually select to
    > download the address book changes. What's interesting is that the one
    > Vista
    > PC in the office shows the correct Address Lists but none of the XP pro
    > computers see the changes - all using Outlook 2007.

    > "Enable Web-based distribution" is set-up on the server.

    > When a user also clicks on other default address lists - e.g. "All
    > Groups" -
    > they receive this message:

    > "The address list cannot be displayed. The connection to Microsoft
    > Exchange
    > is unavailable. Outlook must be online or connected to complete this
    > action."

    > Hope someone has come across this one and has a solution! :)

    > Thanks,
    > Tammy
     

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