Outlook 2002--Rules Wizard Command is unavailable.....

Discussion in 'Using Outlook' started by Paula Shanfield, Mar 30, 2009.

  1. Paula  Shanfield

    Paula Shanfield

    Guest
    Using Outlook 2002, I inadvertently deleted (permanently) a whole email

    INBOX of my second account, with all it's (important) files & folders. I was

    able to retrieve some of the saved emails from a backup to an external

    drive. Unfortunately, I didn't retrieve all because I had Outlook open many

    times when doing the back up. Ah, that is another story... I am always

    learning---after having problems, it seems.

    However, after this, now email sent to both my email accounts go to one

    email INBOX. I cannot create a rule to send all mail addressed to my second

    email address to a different folder/INBOX, as I could previously.

    When I go to Tools/ Rules Wizard, I get the following Message:

    "The Command is not available. See the Program Documentation about

    how to use this extension."

    I have done: Help/ Detect & Repair

    I feel like a Newbie, despite having used Outlook for several years. Any

    help would be appreciated.

    Thanks
  2. VanguardLH

    VanguardLH

    Guest
    Paula Shanfield wrote:


    > Using Outlook 2002, I inadvertently deleted (permanently) a whole email
    > INBOX of my second account, with all it's (important) files & folders. I was
    > able to retrieve some of the saved emails from a backup to an external
    > drive. Unfortunately, I didn't retrieve all because I had Outlook open many
    > times when doing the back up. Ah, that is another story... I am always
    > learning---after having problems, it seems.

    > However, after this, now email sent to both my email accounts go to one
    > email INBOX. I cannot create a rule to send all mail addressed to my second
    > email address to a different folder/INBOX, as I could previously.

    > When I go to Tools/ Rules Wizard, I get the following Message:

    > "The Command is not available. See the Program Documentation about
    > how to use this extension."

    > I have done: Help/ Detect & Repair

    > I feel like a Newbie, despite having used Outlook for several years. Any
    > help would be appreciated.
    > Thanks


    Go back into the rule you defined to move e-mails into the other

    "inbox". You will need to re-point the folder selection at that new

    folder. Outlook knows it by a reference ID that got deleted when you

    deleted the folder (and also deleted it from the Deleted Items since

    dragging it back out from there would've also worked). Outlook knows

    the object you pointed at when you defined the rule. Creating a new

    folder, even with the same name, does not create the same object, just

    another different object of the same *type*. So just redefine your rule

    by re-selecting the folder.
  3. Brian Tillman

    Brian Tillman

    Senior Member
    "VanguardLH" <V@nguard.LH> wrote in message

    news:gqrtmu$eko$1@news.motzarella.org...


    > Go back into the rule you defined to move e-mails into the other
    > "inbox".


    > ...snip...
    > So just redefine your rule by re-selecting the folder.


    Just how can she do that when she says the Rules Wizard won't run?

    --
  4. Brian Tillman

    Brian Tillman

    Senior Member
    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:2O-dneFOztkj0EzUnZ2dnUVZ_oGdnZ2d@earthlink.com...


    > When I go to Tools/ Rules Wizard, I get the following Message:

    > "The Command is not available. See the Program Documentation about
    > how to use this extension."


    Try starting Outlook once with the /cleanrules command switch. If that

    doesn't work, a new mail profile and possibly PST is in order.

    --
  5. Paula  Shanfield

    Paula Shanfield

    Guest
    Brian, how do I do that (Open with CleanRules Command switch)? It seems to

    me that everything goes through the Rules Wizard.

    Paula

    "Brian Tillman [MVP - Outlook]" <tillman1952@yahoo.com> wrote in message

    news:uzb3CYfsJHA.3928@TK2MSFTNGP03.phx.gbl...
    > "Paula Shanfield" <paulashan@earthlink.net> wrote in message
    > news:2O-dneFOztkj0EzUnZ2dnUVZ_oGdnZ2d@earthlink.com...
    >
    > > When I go to Tools/ Rules Wizard, I get the following Message:
    >
    >> "The Command is not available. See the Program Documentation about
    > > how to use this extension."


    > Try starting Outlook once with the /cleanrules command switch. If that
    > doesn't work, a new mail profile and possibly PST is in order.
    > --
    > Brian Tillman [MVP-Outlook]
  6. Paula  Shanfield

    Paula Shanfield

    Guest
    When I do Run with the following path, I get a message that it cannot be

    found. I get the same if I just put "outlook.exe /cleanrules" as you

    suggested in another forum thread I found. What am I doing wrong?

    C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules

    Thanks

    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:_uGdndic1euK3U_UnZ2dnUVZ_jmWnZ2d@earthlink.com...
    > Brian, how do I do that (Open with CleanRules Command switch)? It seems to
    > me that everything goes through the Rules Wizard.

    > Paula


    > "Brian Tillman [MVP - Outlook]" <tillman1952@yahoo.com> wrote in message
    > news:uzb3CYfsJHA.3928@TK2MSFTNGP03.phx.gbl...
    > > "Paula Shanfield" <paulashan@earthlink.net> wrote in message
    > > news:2O-dneFOztkj0EzUnZ2dnUVZ_oGdnZ2d@earthlink.com...
    > >
    > >> When I go to Tools/ Rules Wizard, I get the following Message:
    > >
    >>> "The Command is not available. See the Program Documentation
    > >> about how to use this extension."

    >
    >> Try starting Outlook once with the /cleanrules command switch. If that
    > > doesn't work, a new mail profile and possibly PST is in order.
    > > --
    > > Brian Tillman [MVP-Outlook]


    >
  7. Brian Tillman

    Brian Tillman

    Senior Member
    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:JsSdnXGjWcLdxE_UnZ2dnUVZ_jiWnZ2d@earthlink.com...


    > When I do Run with the following path, I get a message that it cannot be
    > found. I get the same if I just put "outlook.exe /cleanrules" as you
    > suggested in another forum thread I found. What am I doing wrong?

    > C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules


    You're either not including the quotes around

    "C:\Program Files\Microsoft Office\Office10\outlook.exe"

    or not including the space between ".exe" and "/cleanrules". From the error

    I'd guess the former.

    --
  8. Brian Tillman

    Brian Tillman

    Senior Member
    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:_uGdndic1euK3U_UnZ2dnUVZ_jmWnZ2d@earthlink.com...


    > Brian, how do I do that (Open with CleanRules Command switch)? It seems to
    > me that everything goes through the Rules Wizard.


    Click Start, then Run, and enter

    outlook.exe /cleanrules

    in the Open field. Be sure to include the space. Click OK

    --
  9. Paula  Shanfield

    Paula Shanfield

    Guest
    Per your advice, I changed what I put into RUN to:

    "C:\Program Files\Microsoft Office\Office10\outlook.exe" /cleanrules

    Then I got the following error message---different from before.

    "Cannot start Microsoft Outlook. The Command line argument is not valid.

    Verify the switch you are using"

    What to do?? Despite having used Outlook for many years, this is all new.

    Thanks, Paula

    =================

    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:JsSdnXGjWcLdxE_UnZ2dnUVZ_jiWnZ2d@earthlink.com...
    > When I do Run with the following path, I get a message that it cannot be
    > found. I get the same if I just put "outlook.exe /cleanrules" as you
    > suggested in another forum thread I found. What am I doing wrong?

    > C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules

    > Thanks


    > "Paula Shanfield" <paulashan@earthlink.net> wrote in message
    > news:_uGdndic1euK3U_UnZ2dnUVZ_jmWnZ2d@earthlink.com...
    > > Brian, how do I do that (Open with CleanRules Command switch)? It seems
    > > to me that everything goes through the Rules Wizard.
    >
    >> Paula
    >
    >
    >> "Brian Tillman [MVP - Outlook]" <tillman1952@yahoo.com> wrote in message
    > > news:uzb3CYfsJHA.3928@TK2MSFTNGP03.phx.gbl...
    > >> "Paula Shanfield" <paulashan@earthlink.net> wrote in message
    > >> news:2O-dneFOztkj0EzUnZ2dnUVZ_oGdnZ2d@earthlink.com...
    > >
    >>>> When I go to Tools/ Rules Wizard, I get the following Message:
    > >>
    >>>> "The Command is not available. See the Program Documentation
    > >>> about how to use this extension."
    > >
    >>> Try starting Outlook once with the /cleanrules command switch. If that
    > >> doesn't work, a new mail profile and possibly PST is in order.
    > >> --
    > >> Brian Tillman [MVP-Outlook]

    >
    >>


    >
  10. VanguardLH

    VanguardLH

    Guest
    Brian Tillman [MVP - Outlook] wrote:


    > "VanguardLH" <V@nguard.LH> wrote in message
    > news:gqrtmu$eko$1@news.motzarella.org...
    >
    > > Go back into the rule you defined to move e-mails into the other
    > > "inbox".

    > ...snip...
    > > So just redefine your rule by re-selecting the folder.


    > Just how can she do that when she says the Rules Wizard won't run?


    Yep, my error.
  11. VanguardLH

    VanguardLH

    Guest
    Paula Shanfield wrote:


    > "C:\Program Files\Microsoft Office\Office10\outlook.exe" /cleanrules

    > Then I got the following error message---different from before.

    > "Cannot start Microsoft Outlook. The Command line argument is not
    > valid. Verify the switch you are using"


    /cleanrules may not be a valid command-line switch for Outlook 2002. It

    is for Outlook 2003+. From:

    http://support.microsoft.com/kb/197180

    http://support.microsoft.com/kb/296192

    there is no mention of /cleanrules. Have you yet tried starting Outlook

    in its safe mode:

    outlook.exe /safe

    That loads Outlook without any of its installed add-ons or COM plug-ins.
  12. Paula  Shanfield

    Paula Shanfield

    Guest
    I'm able to open in Safe Mode, but what do I do in Safe Mode? I still get

    the same error message when I attempt to access Rules Wizard. (Thie command

    is not available. See the Program docoumentation about how to use this

    extension)

    I'm frustrated, especially since this is something I know nothing about.

    Thanks,

    "VanguardLH" <V@nguard.LH> wrote in message

    news:gqv8us$6t0$1@news.motzarella.org...
    > Paula Shanfield wrote:
    >
    > > "C:\Program Files\Microsoft Office\Office10\outlook.exe" /cleanrules
    >
    >> Then I got the following error message---different from before.
    >
    >> "Cannot start Microsoft Outlook. The Command line argument is not
    > > valid. Verify the switch you are using"


    > /cleanrules may not be a valid command-line switch for Outlook 2002. It
    > is for Outlook 2003+. From:

    > http://support.microsoft.com/kb/197180
    > http://support.microsoft.com/kb/296192

    > there is no mention of /cleanrules. Have you yet tried starting Outlook
    > in its safe mode:

    > outlook.exe /safe

    > That loads Outlook without any of its installed add-ons or COM plug-ins.
  13. Brian Tillman

    Brian Tillman

    Senior Member
    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:47adne3ch92PJ07UnZ2dnUVZ_gWWnZ2d@earthlink.com...


    > I'm able to open in Safe Mode, but what do I do in Safe Mode? I still get
    > the same error message when I attempt to access Rules Wizard. (Thie command
    > is not available. See the Program docoumentation about how to use this
    > extension)


    I'd start with a clean mail profile and a new PST if this were happening to

    me.

    --
  14. VanguardLH

    VanguardLH

    Guest
    Paula Shanfield wrote:


    > I'm able to open in Safe Mode, but what do I do in Safe Mode? I still get
    > the same error message when I attempt to access Rules Wizard. (Thie command
    > is not available. See the Program docoumentation about how to use this
    > extension)


    "deleted (permanently) a whole email INBOX of my second account". If

    this was the original Inbox (and not another user-defined folder by that

    same name), you should not be able to delete it. At this point, is

    there or is there not an Inbox folder in your 2nd account? What TYPE of

    account is it (POP, IMAP, Exchange, HTTP)? For POP and Exchange account

    types, they share the same Inbox folder. Did you have 2 Inbox folders

    before and now only have 1? Or don't you have an Inbox folder at all

    anymore?

    If the profile's Inbox folder is missing then you'll probably have to

    follow Brian's advice of creating a new mail profile. Sounds like your

    current one is corrupt.

    You mentioned doing backups. Was this using the PFB add-on in Outlook

    or by using an external backup program? If an external backup program,

    can you retrieve an earlier .pst file from your backups?
  15. Paula  Shanfield

    Paula Shanfield

    Guest
    I did not delete the original INBOX, but my secondary one. I had directed

    that all email addressed to that account go directly to that INBOX 2. I was

    able to retrieve some of the lost emails & that INBOX 2 (from an earlier

    > .pst file) from an external hard drive backup (done with a batch file

    created by a compuer tech).

    The problem is that now I cannot direct email addresssed to the second

    account to go to INBOX 2 because I no longer have Tools Wizard available.

    If I create a new mail profile, will the RULES WIZARD become available

    again?

    The accounts are POP/SMPT

    Thanks. I'm a newbie when it comes to this stuff!

    "VanguardLH" <V@nguard.LH> wrote in message

    news:gr3ata$32d$1@news.motzarella.org...
    > Paula Shanfield wrote:
    >
    > > I'm able to open in Safe Mode, but what do I do in Safe Mode? I still get
    > > the same error message when I attempt to access Rules Wizard. (Thie
    > > command
    > > is not available. See the Program docoumentation about how to use this
    > > extension)


    > "deleted (permanently) a whole email INBOX of my second account". If
    > this was the original Inbox (and not another user-defined folder by that
    > same name), you should not be able to delete it. At this point, is
    > there or is there not an Inbox folder in your 2nd account? What TYPE of
    > account is it (POP, IMAP, Exchange, HTTP)? For POP and Exchange account
    > types, they share the same Inbox folder. Did you have 2 Inbox folders
    > before and now only have 1? Or don't you have an Inbox folder at all
    > anymore?

    > If the profile's Inbox folder is missing then you'll probably have to
    > follow Brian's advice of creating a new mail profile. Sounds like your
    > current one is corrupt.

    > You mentioned doing backups. Was this using the PFB add-on in Outlook
    > or by using an external backup program? If an external backup program,
    > can you retrieve an earlier .pst file from your backups?
  16. Brian Tillman

    Brian Tillman

    Senior Member
    "Paula Shanfield" <paulashan@earthlink.net> wrote in message

    news:6dCdnaKRW701-kjUnZ2dnUVZ_tbinZ2d@earthlink.com...


    > If I create a new mail profile, will the RULES WIZARD become available
    > again?


    I don't know for sure that a new mail profile is either necessary or

    sufficient because, not having the problem myself, I'm not in a position to

    test it. A new profile certainly can't hurt you. A new PST itself may be

    enough because rules are kept in the PST (hidden), but I like to start afresh

    when there are significant problems.

    --
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