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Contact information does not appear in the address book in Outlook

Discussion in 'Using Outlook' started by R3JlZ2dQ, May 5, 2009.

  1. R3JlZ2dQ

    R3JlZ2dQ

    Guest
    I'm using Outlook 2007 and none of my contacts appear when I pick the address

    book in Outlook. I have lots of contacts listed in the 'Contacts' section.

    This problem appeared after a clean install of Windows 7 RC and reinstalling

    Office Ultimate 2007. I migrated all the data and after a little tweaking got

    most things working, except this...

    It looks like this is a common problem, with this recommended solution from

    the knowledge base:

    http://support.microsoft.com/kb/287563

    This behavior occurs because Outlook requires that you complete the

    following steps before your contact information is available for you to

    address messages by using your address book:

    1. Install the Outlook Address Book service.

    2. Mark your contact folder for use with your address book.

    3. Specify either an e-mail address or a fax number for each item that you

    want to appear when you address messages.

    I followed these instructions, but it still didn't fix the problem.

    First, I opened my Account Settings dialog (Tools->Account Settings); then

    clicked on the Address Book tab. Since my 'Outlook Address Book' was listed,

    I closed the dialog and moved on to step 2 (as per the instructions).

    Secondly, I switched to 'Contacts' and opened the Contacts properties

    (File->Folder->Properties for 'Contacts'), then I picked the Outlook Address

    Book tab. The instructions tell you to check the box labeled "Show this

    folder as an e-mail Address Book". However, this option is diabled or grayed

    out and I cannot check the box.

    Since step 2 didn't work, step 3 didn't make any sense. I don't know what

    folder list they are referring to here.

     
  2. Gordon

    Gordon

    Guest
    "GreggP" <NospamTemp003@nospam.nospam> wrote in message

    news:F7673F0A-670B-48A5-B75B-2F0A4002EF45@microsoft.com...


    > However, this option is diabled or grayed out and I cannot check the box.


    This is posted at LEAST once a day in all the Outlook groups.

    You need to create a new Outlook profile and add the pst file to it.

    Go to Control Panel-Mail-Show Profiles-Add.

    Presumably you either used Windows Easy transfer or the Import function to

    migrate your data. In future don't - add the pst file by doing

    File-Open-Outlook Data File within Outlook.

    Asking a question?

    Please tell us the version of the application you are asking about,

    your OS, Service Pack level

    and the FULL contents of any error message(s)

     
  3. R3JlZ2dQ

    R3JlZ2dQ

    Guest
    Re: Contact information does not appear in the address book in Out

    Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical thing

    to do.

    Now that I have all my mail folders migrated, will creating a new profile

    screw things up?

    "Gordon" wrote:



    > "GreggP" <NospamTemp003@nospam.nospam> wrote in message
    > news:F7673F0A-670B-48A5-B75B-2F0A4002EF45@microsoft.com...

    >
    > > However, this option is diabled or grayed out and I cannot check the box.


    > This is posted at LEAST once a day in all the Outlook groups.
    > You need to create a new Outlook profile and add the pst file to it.
    > Go to Control Panel-Mail-Show Profiles-Add.
    > Presumably you either used Windows Easy transfer or the Import function to
    > migrate your data. In future don't - add the pst file by doing
    > File-Open-Outlook Data File within Outlook.

    > > Asking a question?
    > Please tell us the version of the application you are asking about,
    > your OS, Service Pack level
    > and the FULL contents of any error message(s)

    >


     
  4. Gordon

    Gordon

    Guest
    Re: Contact information does not appear in the address book in Out

    "GreggP" <NospamTemp003@nospam.nospam> wrote in message

    news:CEDBC844-D973-4D5A-B989-775A556E4F42@microsoft.com...
    > Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical
    > thing
    > to do.

    > Now that I have all my mail folders migrated, will creating a new profile
    > screw things up?
    >


    No. In fact it'll do the opposite - it'll cure your problem!

    Asking a question?

    Please tell us the version of the application you are asking about,

    your OS, Service Pack level

    and the FULL contents of any error message(s)

     
  5. R3JlZ2dQ

    R3JlZ2dQ

    Guest
    Re: Contact information does not appear in the address book in Out

    I was a little worried because I'm dealing with 4 data files (personal

    folders, business folders, business contact manager and a hotmail data folder

    that is sync'd using Outlook Connector) and seven email accounts.

    So, after I created a new profile, I had to add all my data files and email

    accounts. And it worked.

    Hopefully, I'll remember all this when I have to upgrade from the RC to the

    release version of W7.

    You'd think the Windows Easy Transfer would work...

    Anyhow, thanks for your help.

    "Gordon" wrote:



    > "GreggP" <NospamTemp003@nospam.nospam> wrote in message
    > news:CEDBC844-D973-4D5A-B989-775A556E4F42@microsoft.com...
    > > Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical
    > > thing
    > > to do.
    > > Now that I have all my mail folders migrated, will creating a new profile
    > > screw things up?
    > >


    > No. In fact it'll do the opposite - it'll cure your problem!

    > > Asking a question?
    > Please tell us the version of the application you are asking about,
    > your OS, Service Pack level
    > and the FULL contents of any error message(s)

    >


     

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