I can send but not receive email--how do I fix this?

Discussion in 'Using Outlook' started by SmFjaw, Mar 19, 2009.

  1. SmFjaw

    SmFjaw

    Guest
    This morning, I found that I could send, but not receive, email through my

    accounts using Outlook 2003. I am able to receive incoming email messages,

    and I can get to the Internet. When I attempt to send a message, I get an

    error message stating: Error #0x80042109: Outlook is unable to connect to

    your outgoing SMTP email server."

    Here is what I've tried:

    1. I called my Internet Service Provider, described the problem, and asked

    whether there were any problems in my area. No problems in my area were

    noted. They suggested I disable my Norton Antivirus Protection, shut the

    computer down, re-boot, and try to send again. I did this, but the problem

    remained. They suggested I contact Microsoft.

    2. I called the Microsoft Help Desk telephone number I was given and

    explained the problem. The woman said I had three options--(1) contact the

    manufacturerer of my computer (I've been running this computer for the past

    six years without this problem, so I don't think it has to do with how Dell

    originally configured my computer); (2) contact Microsoft online (which I am

    doing); or (3) pay them $49 to work with me over the telephone. I discarded

    options 1 and 3, and here I am. So far, I've checked the Discussion Group

    entries for Email under "Send but Not Receive" but none of the suggested

    remedies there seemed to work.

    What is this error message (0x80042109) and how do I fix the underlying

    problem?
     
  2. VanguardLH

    VanguardLH

    Guest
    Jack wrote:


    > This morning, I found that I could send, but not receive, email through my
    > accounts using Outlook 2003. I am able to receive incoming email messages,
    > and I can get to the Internet. When I attempt to send a message, I get an
    > error message stating: Error #0x80042109: Outlook is unable to connect to
    > your outgoing SMTP email server."

    > Here is what I've tried:
    > 1. I called my Internet Service Provider, described the problem, and asked
    > whether there were any problems in my area. No problems in my area were
    > noted. They suggested I disable my Norton Antivirus Protection, shut the
    > computer down, re-boot, and try to send again. I did this, but the problem
    > remained. They suggested I contact Microsoft.

    > 2. I called the Microsoft Help Desk telephone number I was given and
    > explained the problem. The woman said I had three options--(1) contact the
    > manufacturerer of my computer (I've been running this computer for the past
    > six years without this problem, so I don't think it has to do with how Dell
    > originally configured my computer); (2) contact Microsoft online (which I am
    > doing); or (3) pay them $49 to work with me over the telephone. I discarded
    > options 1 and 3, and here I am. So far, I've checked the Discussion Group
    > entries for Email under "Send but Not Receive" but none of the suggested
    > remedies there seemed to work.

    > What is this error message (0x80042109) and how do I fix the underlying
    > problem?


    We are to guess WHO is your e-mail service provider?

    We are to guess WHAT is the IP name for the SMTP mail host?

    We are to guess HOW you connect to the SMTP host (port, SSL, SPA, etc.)?
     
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