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iPhone exchange 2010 unable to verify account information

Discussion in 'Exchange Server Questions' started by Roy DDDE, Oct 21, 2010.

  1. Roy DDDE

    Roy DDDE

    Guest
    when trying to configure a test account on my exchange 2010 server with an iphone i am getting the error

    " EXCHANGE ACCOUNT: Unable to verify account information"

    i have filled out the domain, username and password as well as the webmail1.company.com server name. i have tried the username alone along with the @domain.com but nothing, same error. the account is not locked out and if i go directly to the owa site i can login fine.

    i also tried this with an htc evo4g with the same account and got the same error.

    i tried it internally as well as externally. neither way works.
  2. Shafaquat Ali

    Shafaquat Ali

    Guest
    Hi,

    Try username without @domain.com, with an empty domain field

    Regards.

    Shafaquat Ali.

    M.C.I.T.P Exchange 2007/2010, M.C.I.T.P Windows Server 2008, M.C.T.S OCS Server 2007 R2, URL: http://blog.WhatDoUC.net Phone: +923008210320
  3. Roy DDDE

    Roy DDDE

    Guest
    tried that, no go.
  4. Pantherfan

    Pantherfan

    Guest
    Keep in mind OWA and the iphone connecting via activesync are two VERY different things. have you checked your activesync connection out by using https://www.testexchangeconnectivity.com/ ?

    Also, make sure you have activesync enabled on the server
  5. Roy DDDE

    Roy DDDE

    Guest
    this is what i got.

    ExRCA is testing Exchange ActiveSync.

    The Exchange ActiveSync test failed.

    Test Steps

    Attempting to resolve the host name webmail1.company.com in DNS.

    Host successfully resolved

    Additional Details

    Testing TCP Port 443 on host webmail1.company.com to ensure it is listening and open.

    The port was opened successfully.

    ExRCA is testing the SSL certificate to make sure it's valid.

    The SSL certificate failed one or more certificate validation checks.

    Test Steps

    The certificate name is being validated.

    Certificate name validation failed.

    Tell me more about this issue and how to resolve it

    Additional Details
  6. JBMoss

    JBMoss

    Guest
    Make sure the user account is set to " Include inheritable permissions from this object's parent" in AD - User Properties - Security tab - Advanced Button.
  7. Pantherfan

    Pantherfan

    Guest
    does the certificate name that you enabled for activesync match the server name you are putting in the mail profile on the iphone?
  8. Roy DDDE

    Roy DDDE

    Guest
    how do i see that?
  9. Carpadum

    Carpadum

    Guest
    This means you have a problem with your certificate which is why the phones are not working. You need to tell us more about the cert you are using.
  10. Pantherfan

    Pantherfan

    Guest
    in exchange management console click on " Server Configuration" and on the right hand pane you should see your list of servers. Click one of your CAS servers and on the bottom pane you will see your certificates
  11. Roy DDDE

    Roy DDDE

    Guest
    i spoke with microsoft and the issue was that the owa page was redirected.

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