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Outlook 2013 display the wrong font

Discussion in 'Using Outlook' started by geoffc@datacom.co.nz, Dec 12, 2012.

  1. geoffc@datacom.co.nz

    geoffc@datacom.co.nz

    Member
    I keep getting Outlook 2013 (32-bit) on Windows 8 Ent 64-bit displaying the wrong font. The font shoufl be Calibri, but it displays other fonts - usually the same one (I don't know the name of it), but it has shown more than one incorrect font.

    Anyone else seen this?

    Geoff.
  2. Diane Poremsky

    Diane Poremsky

    Senior Member
  3. geoffc@datacom.co.nz

    geoffc@datacom.co.nz

    Member
  4. Diane Poremsky

    Diane Poremsky

    Senior Member
  5. geoffc@datacom.co.nz

    geoffc@datacom.co.nz

    Member
    Word is fine:

    Capture (2).jpg

    So it would seem the actual font file is OK...?
  6. Diane Poremsky

    Diane Poremsky

    Senior Member
    Seems like a logic conclusion to me. But yet, outlook uses the same fonts word does - so why is it substituting the system font. I'd probably close Outlook and rename the email template to see if that fixes it.
  7. geoffc@datacom.co.nz

    geoffc@datacom.co.nz

    Member
    Where is the template stored, and what is it called?
  8. Diane Poremsky

    Diane Poremsky

    Senior Member
    The email template is NormalEmail.dotm and it's in C:\Users\username\AppData\Roaming\Microsoft\Templates - you can get there by pasting this line into windows explorer's address bar and pressing Enter.

    %appdata%\Microsoft\templates

    close outlook, rename the template the restart outlook.
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